The Money Show
Wendy Knowler is the Consumer Ninja
Playlist by The Money ShowThe Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution Thank you for listening to a podcast from …Follow the podcast:
198 clip(s) in playlist
Consumer Ninja: Vehicle 'Off Road', wallet still open
Stephen Grootes speaks to consumer ninja Wendy Knowler about what “vehicle off road” really means for motorists, unpacking how lengthy delays in sourcing essential parts can leave cars stuck in workshops for months, while consumers continue footing the bill for repayments, insurance, and other cost…
08:44
Consumer Ninja: The real cost of “affordable” deals
Stephen Grootes speaks to Consumer ninja Wendy Knowler, about why “affordability” has become the ultimate marketing trap, from shrinkflation to balloon payments and long cellphone contracts. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explor…
05:28
Consumer Ninja: Fuel pain and the loyalty programme question
Stephen Grootes speaks to Consumer Ninja Wendy Knowler about how runaway fuel price hikes are pushing South Africans towards loyalty programmes – and how consumers can work out which fuel rewards, or combination of them, actually offer the best value as pain at the pumps deepens. The Money Show is…
07:03
Consumer Ninja: When customers talk back, companies go quiet
Stephen Grootes speaks to consumer ninja Wendy Knowler, about why companies invest heavily in talking to customers through advertising and marketing but fall short when it comes to building meaningful channels that allow customers to engage them on real problems. The Money Show is a podcast hosted…
08:32
Consumer Ninja: When online orders go wrong - Why fixes matter more than mistakes
Motheo Khoaripe speaks to consumer ninja, Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market, and why big retailers should be judged squarely on how fast, frictionless and consumer‑focused their fixes are when things do go wrong. The Mo…
08:56
Consumer Ninja: When Google search results cost small businesses customers
Stephen Grootes speaks to consumer ninja Wendy Knowler about how a Durban North florist was left devastated after a customer unknowingly placed an order with Netflorist, mistaking a top Google search result for her small independent business, Flowers on Kensington. The Money Show is a podcast host…
09:10
Consumer Ninja: Cartrack fined and ordered to refund consumers in NCC settlement
Stephen Grootes speaks to consumer ninja Wendy Knowler about the National Consumer Tribunal confirming a settlement between the NCC and Cartrack. It includes a R5 million administrative fine, refunds of more than R5.1 million to affected consumers, the cancellation of contracts without penalty, and…
07:36
Consumer Ninja: After a two-year battle, Standard Insurance finally pays up
Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about Standard Insurance’s U‑turn after two‑and‑a‑half years of dispute, finally paying the R111 000 owed to a Cape Town woman whose storm‑damaged heritage home became the centre of an ombud battle the insurer insisted it could still appeal. …
08:42
Consumer Ninja: Homeowner wins insurance battle, but still no payout after tribunal ruling
Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about a Cape Town homeowner whose Woodstock heritage home was severely damaged in a storm — sparking a two‑and‑a‑half‑year battle with Standard Insurance, a long fight through the National Financial Ombud, and the ongoing frustration of still…
09:32
Consumer Ninja: When one wrong detail leaves you uninsured
Stephen Grootes speaks to Consumer Ninja, Wendy Knowler about why one wrong detail on your insurance application can leave you completely unprotected when disaster strikes. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest econ…
07:02