Consumer Ninja: The Woolies fee catching customers out

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about growing frustration among Woolworths store card holders after the retailer introduced higher service fees, including on zero-balance accounts, with some customers now facing unexpected credit score damage for unpaid charges they never k…

Consumer Ninja: Are vets keeping cheaper options quiet?

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about whether veterinarians should be required to inform pet owners when the same medication is available at a local pharmacy for a fraction of the price. The Money Show is a podcast hosted by well-known journalist and radio presenter, Steph…

Consumer Ninja: Counterfeit con – a consumer victory

Motheo Khoaripe, standing in for Stephen Grootes, speaks to Consumer Ninja and journalist Wendy Knowler, about a Durban man's fight for a refund after unknowingly buying a counterfeit branded pocket knife from Cash Converters. They unpack how the retailer's outstanding response turned a consumer c…

Consumer Ninja: Inside SA’s R10bn fraud battle

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about what two new fraud reports reveal about the scale of financial crime in South Africa, with R2.41 billion lost to digital banking fraud in 2025 and a further R7.44 billion worth of fraud prevented before funds could be stole…

Consumer Ninja: Debt collectors override home loan deal

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about a Centurion woman who honoured a settlement agreement with Standard Bank to repay her home loan at a fixed amount. Although she was assured that no interest would be charged and her statements reflected this, she was never…

Consumer Ninja: The true test of after-sales service

Stephen Grootes speaks to consumer ninja and journalist Wendy Knowler about a listener's frustrating experience with Chery’s flagship SUV, where a persistent vibration remained unresolved despite repair attempts on a vehicle costing close to R1 million, raising fresh questions about after-sales sup…

Consumer Ninja: Bonitas members still in limbo

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about the fallout from South Africa’s largest-ever medical scheme administration switch, six weeks after 750 000 members were moved from Medscheme to Momentum Health, and why some members are still battling authorisations, claims…

Consumer Ninja: Bill shock after contract end

Ray White, standing in for Stephen Grootes, speaks to Consumer Ninja and journalist Wendy Knowler about why some South African cellphone customers face massive bill increases when their contracts expire, as network discounts quietly fall away and monthly fees suddenly treble. The Money Show is a p…

Consumer Ninja: Credit Ombud raises alarm over unfair lending practices

Steven Grootes speaks to Kwanda Vabaza, Manager for Adjudication at the National Financial Ombud’s Banking and Credit Division, about growing concerns over unfair practices in South Africa’s credit industry.  They discuss the sharp rise in consumer complaints against credit providers, what this sa…

Consumer Ninja: When insurers cancel on claims

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about Thabiso, one of our listeners, whose insurance claim was rejected and cover subsequently cancelled, the controversial practice of underwriting at claims stage, and what it means for policyholders. The Money Show is a podca…