Consumer Ninja: When illness forces you to cancel a flight - what are your rights?

Stephen Grootes speaks to Consumer Ninja Wendy Knowler about what happens when illness forces a passenger to cancel a flight, particularly as South Africans head into the busy festive travel season. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. H…

Consumer Ninja: Your bank statement as proof of address - what’s justified?

Stephen Grootes speaks to Consumer Ninja Wendy Knowler about when companies can legitimately ask for proof of address and how much personal financial information consumers should have to hand over. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He…

Consumer Ninja: Clientèle perks - easy in, hard out?

Ray White speaks to Consumer Ninja, Wendy Knowler, about a Durban woman’s struggle to cancel a R160-a-month Clientèle Perks subscription after being signed up at a mall and promised she could opt out at any time. The Money Show is a podcast hosted by well-known journalist and radio presenter, Step…

Consumer Ninja: The R25,000 bond cancellation trap

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about the little-known bond cancellation notice that could save home sellers thousands of rand by avoiding up to 90 days' interest charges. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He …

Consumer Ninja: The Woolies fee catching customers out

Stephen Grootes speaks to consumer ninja Wendy Knowler about growing frustration among Woolworths store card holders after the retailer introduced higher service fees, including on zero-balance accounts, with some customers now facing unexpected credit score damage for unpaid charges they never kne…

Consumer Ninja: Are vets keeping cheaper options quiet?

Stephen Grootes speaks to consumer ninja Wendy Knowler about whether veterinarians should be required to inform pet owners when the same medication is available at a local pharmacy for a fraction of the price. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen…

Consumer Ninja: Counterfeit con – a consumer victory

Motheo Khoaripe, standing in for Stephen Grootes, speaks to Consumer Ninja and journalist Wendy Knowler, about a Durban man's fight for a refund after unknowingly buying a counterfeit branded pocket knife from Cash Converters. They unpack how the retailer's outstanding response turned a consumer c…

Consumer Ninja: Inside SA’s R10bn fraud battle

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about what two new fraud reports reveal about the scale of financial crime in South Africa, with R2.41 billion lost to digital banking fraud in 2025 and a further R7.44 billion worth of fraud prevented before funds could be stole…

Consumer Ninja: Debt collectors override home loan deal

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about a Centurion woman who honoured a settlement agreement with Standard Bank to repay her home loan at a fixed amount. Although she was assured that no interest would be charged and her statements reflected this, she was never…

Consumer Ninja: The true test of after-sales service

Stephen Grootes speaks to consumer ninja and journalist Wendy Knowler about a listener's frustrating experience with Chery’s flagship SUV, where a persistent vibration remained unresolved despite repair attempts on a vehicle costing close to R1 million, raising fresh questions about after-sales sup…