Consumer Ninja: Banks forced to refund R60m after surge in digital fraud complaints

Consumer Ninja Wendy Knowler speaks to Stephen Grootes about how the National Financial Ombud compelled banks to refund R60 million to customers this year, largely due to cellphone and internet banking fraud, which now accounts for nearly 40% of complaints. The Money Show is a podcast hosted by we…

Consumer Ninja: Why the start date of your car’s warranty and service plan matters

Consumer Ninja, Wendy Knowler, joins Stephen Grootes to discuss why checking the start date of your warranty and service plan is crucial when buying a new car. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, …

Consumer Ninja: Are banks charging you extra without you knowing? The hidden cost of Default Instant Payment

Motheo Khoaripe speaks to consumer ninja Wendy Knowler about why some bank apps default to costly instant payments and what that means for consumers who didn’t intend to pay extra. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the lat…

Consumer Ninja: Used-car dealerships feel the heat from the courts

Consumer ninja Wendy Knowler joins Stephen Grootes to reflect on four dealerships that have had their appeals thrown out by different High Courts, in the past three months. These dealerships have been ordered to pay hundreds of thousands of rands back to consumers, plus hefty fines. The Money Show…

Consumer Ninja –Should EV manufacturers in South Africa stock battery components locally?

Stephen Grootes speaks to Wendy Knowler about the uncertainty surrounding electric vehicle sales in South Africa, noting that while Naamsa reports 3,251 units sold over the past five years, 1,257 of them last year, Chinese manufacturer BYD does not disclose its figures, and questioning whether it’s…

Consumer Ninja – So you think your car insurance covers you ?

Stephen Grootes speaks to consumer ninja Wendy Knowler about a hidden risk many motorists overlook — paying car insurance premiums each month, assuming they are covered, when in reality they may have no chance of a successful claim. Knowler explains how common oversights can invalidate cover, such …

Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate

Stephen Grootes speaks to Consumer ninja Wendy Knowler about Takealot’s expansion of its Buy Now Pay Later (BNPL) offerings, following up on last week’s discussion about the appeal of interest-free payments and the risks of late fees, as the platform adds PayJustNow alongside its existing PayFlex o…

Consumer Ninja – The buy now, broke later crisis

Stephen Grootes speaks to Consumer Ninja Wendy Knowler about what she’s calling the “Buy Now, Broke Later” crisis - a growing trend of South Africans turning to credit and pay-later options to fund everyday purchases. Knowler unpacks how the surge in instant credit platforms and deferred payment sc…

Consumer Ninja – FNB’s eBucks shake-up: Loyalty or letdown?

Stephen Grootes speaks to consumer ninja Wendy Knowler about FNB’s latest overhaul of its eBucks programme — once hailed for its simplicity and generosity, now leaving loyal customers questioning whether the rewards are still worth the effort. The Money Show is a podcast hosted by well-known journ…

Consumer Ninja – Every day, everyone is hustling: 1 in 3 South Africans have side hustles

Stephen Grootes speaks to consumer advocate Wendy Knowler about Just Money’s 2025 survey on South Africans’ relationship with money. The survey, conducted in September among 5,500 people, reveals that while many are feeling intense financial pressure, a growing number are finding ways to supplement…