The Money Show
Wendy Knowler is the Consumer Ninja
Playlist by The Money ShowThe Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution Thank you for listening to a podcast from …Follow the podcast:
201 clip(s) in playlist
Consumer Ninja: FNB lounge charges catch clients off guard
Motheo Khoaripe speaks to Consumer ninja Wendy Knowler, about how FNB’s airport lounge access system charges clients upfront and only later confirms eligibility, leaving travellers unknowingly billed once their complimentary visits run out. The Money Show is a podcast hosted by well-known journali…
06:08
Consumer Ninja: Bonitas switch chaos
Stephen Grootes speaks to Consumer ninja Wendy Knowler, about the chaotic switch to Momentum Health and why the transition has been such a difficult experience for Bonitas members. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the lat…
06:29
Consumer Ninja: iStore water damage dispute raises questions
Stephen Grootes speaks to consumer ninja Wendy Knowler about a troubling iStore case that raises serious questions around accountability. This was after a Johannesburg man’s iPhone was damaged following a standard battery replacement. The Money Show is a podcast hosted by well-known journalist an…
07:19
Consumer Ninja: What carmakers' 'vehicle off road' policy means for you
Stephen Grootes speaks to consumer ninja Wendy Knowler about what 'vehicle off road' really means for motorists, unpacking how lengthy delays in sourcing essential parts can leave cars stuck in workshops for months, while consumers continue footing the bill for repayments, insurance, and other cost…
08:44
Consumer Ninja: The real cost of 'affordable' deals
Stephen Grootes speaks to consumer ninja Wendy Knowler about why 'affordability' has become the ultimate marketing trap, from shrinkflation to balloon payments and long cellphone contracts. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explor…
05:28
Consumer Ninja: Fuel pain and the loyalty programme question
Stephen Grootes speaks to consumer ninja Wendy Knowler about how runaway fuel price hikes are pushing South Africans towards loyalty programmes, and how consumers can work out which fuel rewards, or combination of them, actually offer the best value as pain at the pumps deepens. The Money Show is …
07:03
Consumer Ninja: When customers talk back, companies go quiet
Stephen Grootes speaks to consumer ninja Wendy Knowler about why companies invest heavily in talking to customers through advertising and marketing, but fall short when it comes to building meaningful channels that allow customers to engage with them on real problems. The Money Show is a podcast h…
08:32
Consumer Ninja: When online orders go wrong – why fixes matter more than mistakes
Motheo Khoaripe, standing in for Stephen Grootes, speaks to consumer ninja Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market. They unpack why big retailers should be judged squarely on how fast, frictionless, and consumer‑focused thei…
08:56
Consumer Ninja: When Google Search results cost small businesses customers
Stephen Grootes speaks to consumer ninja Wendy Knowler about how a Durban North florist was left devastated after a customer unknowingly placed an order with Netflorist, mistaking a top Google search result for her small independent business, Flowers on Kensington. The Money Show is a podcast host…
09:10
Consumer Ninja: Cartrack fined and ordered to refund consumers in NCC settlement
Stephen Grootes speaks to consumer ninja Wendy Knowler about the National Consumer Tribunal confirming a settlement between the NCC and Cartrack. It includes a R5 million administrative fine, refunds of more than R5.1 million to affected consumers, the cancellation of contracts without penalty, an…
07:36