Motheo Khoaripe speaks to consumer ninja, Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market, and why big retailers should be judged squarely on how fast, frictionless and consumer‑focused their fixes are when things do go wrong.

The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.  
  
Thank you for listening to a podcast from The Money Show  

 
Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk 

 
For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe 

 
Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc 

 
The Money Show is brought to you by Absa   
  
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Motheo Khoaripe speaks to consumer ninja, Wendy Knowler, about why online order mistakes are almost inevitable in South Africa&rsquo;s booming e‑commerce market, and why big retailers should be judged squarely on how fast, frictionless and consumer‑focused their fixes are when things do go wrong.
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. &nbsp;  &nbsp; Thank you for listening to a podcast from The Money Show&nbsp;&nbsp;
&nbsp; Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 <a href="https://buff.ly/gk3y0Kj">https://buff.ly/gk3y0Kj</a> and CapeTalk <a href="https://buff.ly/NnFM3Nk">https://buff.ly/NnFM3Nk</a>&nbsp;
&nbsp; For more from the show, go to <a href="https://buff.ly/7QpH0jY">https://buff.ly/7QpH0jY</a> or find all the catch-up podcasts here <a href="https://buff.ly/PlhvUVe">https://buff.ly/PlhvUVe</a>&nbsp;
&nbsp; Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here <a href="https://buff.ly/v5mfetc">https://buff.ly/v5mfetc</a>&nbsp;
&nbsp; The Money Show is brought to you by <a href="https://www.absa.co.za/personal/?utm_source=Podcast+Boiler+Plate&amp;utm_medium=Podcast+Boiler+Plate&amp;utm_campaign=Money+Show+Podcast+Boiler+Plate&amp;utm_id=Money+Show+Podcast">Absa</a>  &nbsp;  &nbsp; Follow us on social media&nbsp;  &nbsp; 702 on Facebook: <a href="https://www.facebook.com/TalkRadio702">https://www.facebook.com/TalkRadio702</a>&nbsp; 702 on TikTok: <a href="https://www.tiktok.com/@talkradio702">https://www.tiktok.com/@talkradio702</a>&nbsp; 702 on Instagram: <a href="https://www.instagram.com/talkradio702/">https://www.instagram.com/talkradio702/</a>&nbsp; 702 on X: <a href="https://x.com/CapeTalk">https://x.com/CapeTalk</a>&nbsp; 702 on YouTube: <a href="https://www.youtube.com/@radio702">https://www.youtube.com/@radio702</a>&nbsp;  &nbsp; CapeTalk on Facebook: <a href="https://www.facebook.com/CapeTalk">https://www.facebook.com/CapeTalk</a>&nbsp; CapeTalk on TikTok: <a href="https://www.tiktok.com/@capetalk">https://www.tiktok.com/@capetalk</a>&nbsp; CapeTalk on Instagram: <a href="https://www.instagram.com/">https://www.instagram.com/</a>&nbsp; CapeTalk on X: <a href="https://x.com/Radio702">https://x.com/Radio702</a>&nbsp; CapeTalk on YouTube: <a href="https://www.youtube.com/@CapeTalk567">https://www.youtube.com/@CapeTalk567</a>

An archive of each full weekday episode of the award-winning program presented by Stephen Grootes.

An archive of each full weekday episode of the award-winning program presented by Stephen Grootes.

The Money Show

A wrap-up of the day’s business news as well as insight into trends and expert advice on all things money-related with Stephen Grootes

The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.  
  
Thank you for listening to a podcast from The Money Show  

 Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 https://buff.ly/gk3y0Kj and CapeTalk https://buff.ly/NnFM3Nk

For more from the show, go to https://buff.ly/7QpH0jY or find all the catch-up podcasts here https://buff.ly/PlhvUVe 

 
Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here https://buff.ly/v5mfetc

 
The Money Show is brought to you by Absa   
  
Follow us on social media 
  
702 on Facebook: https://www.facebook.com/TalkRadio702 
702 on TikTok: https://www.tiktok.com/@talkradio702 
702 on Instagram: https://www.instagram.com/talkradio702/ 
702 on X: https://x.com/CapeTalk 
702 on YouTube: https://www.youtube.com/@radio702 
  
CapeTalk on Facebook: https://www.facebook.com/CapeTalk 
CapeTalk on TikTok: https://www.tiktok.com/@capetalk 
CapeTalk on Instagram: https://www.instagram.com/ 
CapeTalk on X: https://x.com/Radio702 
CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 

A wrap-up of the day&rsquo;s business news as well as insight into trends and expert advice on all things money-related with Stephen Grootes
The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape. &nbsp;  &nbsp; Thank you for listening to a podcast from The Money Show &nbsp;
&nbsp;Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 <a href="https://buff.ly/gk3y0Kj">https://buff.ly/gk3y0Kj</a> and CapeTalk <a href="https://buff.ly/NnFM3Nk">https://buff.ly/NnFM3Nk</a>
For more from the show, go to&nbsp;<a href="https://buff.ly/7QpH0jY">https://buff.ly/7QpH0jY</a> or find all the catch-up podcasts here <a href="https://buff.ly/PlhvUVe">https://buff.ly/PlhvUVe</a>&nbsp;
&nbsp; Subscribe to The Money Show Daily Newsletter and the Weekly Business Wrap here <a href="https://buff.ly/v5mfetc">https://buff.ly/v5mfetc</a>
&nbsp; The Money Show is brought to you by <a href="https://www.absa.co.za/personal/?utm_source=Podcast+Boiler+Plate&amp;utm_medium=Podcast+Boiler+Plate&amp;utm_campaign=Money+Show+Podcast+Boiler+Plate&amp;utm_id=Money+Show+Podcast">Absa</a>  &nbsp;  &nbsp; Follow us on social media&nbsp;  &nbsp; 702 on Facebook: <a href="https://www.facebook.com/TalkRadio702">https://www.facebook.com/TalkRadio702</a>&nbsp; 702 on TikTok: <a href="https://www.tiktok.com/@talkradio702">https://www.tiktok.com/@talkradio702</a>&nbsp; 702 on Instagram: <a href="https://www.instagram.com/talkradio702/">https://www.instagram.com/talkradio702/</a>&nbsp; 702 on X: <a href="https://x.com/CapeTalk">https://x.com/CapeTalk</a>&nbsp; 702 on YouTube: <a href="https://www.youtube.com/@radio702">https://www.youtube.com/@radio702</a>&nbsp;  &nbsp; CapeTalk on Facebook: <a href="https://www.facebook.com/CapeTalk">https://www.facebook.com/CapeTalk</a>&nbsp; CapeTalk on TikTok: <a href="https://www.tiktok.com/@capetalk">https://www.tiktok.com/@capetalk</a>&nbsp; CapeTalk on Instagram: <a href="https://www.instagram.com/">https://www.instagram.com/</a>&nbsp; CapeTalk on X: <a href="https://x.com/Radio702">https://x.com/Radio702</a>&nbsp; CapeTalk on YouTube: <a href="https://www.youtube.com/@CapeTalk567">https://www.youtube.com/@CapeTalk567</a>&nbsp;

Consumer Ninja: When online orders go wrong - Why fixes matter more than mistakes

https://api.omny.fm/orgs/5dcefa8e-00a9-4595-8ce1-a4ab0080f142/clips/fa68db00-59cc-4f6d-8267-b42d0120b9ef/transcript