Africa Melane speaks to Reana Steyn, CEO of the National Financial Ombud Scheme, about how artificial intelligence is beginning to affect dispute resolution in South Africa’s financial sector. The ombud’s office, which handles complaints related to banking, credit, and insurance services, has recently warned that AI tools are being used by complainants to generate extremely long submissions, sometimes running to 150 pages and often citing fabricated legal cases that still have to be verified by investigators. The development is creating additional pressure on an office that already processes tens of thousands of consumer complaints each year while trying to maintain a fast and efficient resolution process.

The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.  
  
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