The Commerce Commission says it'll take KiwiRail to court if it doesn't compensate ferry customers.  

The rail provider's agreed to pay those disrupted in three Interislander cancellations in early 2023. 

KiwiRail had previously treated delays and cancellations from mechanical faults as out of their control, which the Commerce Commission argued misled customers.  

The Commission's Vanessa Horne told Mike Hosking KiwiRail should've taken action on its own accord.  

She says good businesses get ahead of the game to ensure customers are cared for. 

LISTEN ABOVE 

The Commerce Commission says it'll take KiwiRail to court if it doesn't compensate ferry customers. &nbsp;
The rail provider's agreed to pay those disrupted in three Interislander cancellations in early 2023.&nbsp;
KiwiRail had previously treated delays and cancellations from mechanical faults as out of their control, which the Commerce Commission argued misled customers. &nbsp;
The Commission's Vanessa Horne told Mike Hosking KiwiRail should've taken action on its own accord. &nbsp;
She says good businesses get ahead of the game to ensure customers are cared for.&nbsp;
LISTEN ABOVE&nbsp;

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Open your mind to the world with New Zealand’s number one breakfast radio show. Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda. The sharpest voice and mind in the business, Mike drives strong opinion, delivers the best talent, and always leaves you wanting more. The Mike Hosking Breakfast always cuts through and delivers the best daily on Newstalk ZB.

Open your mind to the world with New Zealand’s number one breakfast radio show.

Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda.

The sharpest voice and mind in the business, Mike drives strong opinion,...

The Mike Hosking Breakfast

Vanessa Horne: Commerce Commission Competition, Fair Trading and Credit General Manager on the need for KiwiRail to compensate ferry customers

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/d7fe5898-9747-45a6-919f-b2c1015ac498/transcript