The Telecommunications Forum says difficulty switching between providers isn't an issue, despite concerns from the Commerce Commission.
A study from the commission says the process of changing providers isn't working as well as it should for consumers.
It wants telcos to improve its process to benefit consumers and competition.
But Telecommunications Forum Chief Executive Paul Brislen told Mike Hosking most people aren't worried about their phone bill.
He says it's not an issue most people think about.
LISTEN ABOVE

Mike's Minute: Chris Hipkins might not be very numerate
02:36

Pollies: National's Mark Mitchell and Labour's Ginny Andersen on fuel taxes, Labour's policies, Roy Morgan poll
10:27

Lee Marshall: Motor Trade Association CEO on new car sales jumping 13% in August, Chinese car brands making significant gains
05:19