Kiwis have had enough of being on hold after more than 22 million hours on the phone for customer service.

ServiceNow commissioned research surveyed more than a thousand people, finding wait-times rose for the second year in a row.

On average it takes businesses six days to solve a customer's issue despite more than half of Kiwis saying they won't wait longer than three.

ServiceNow Country Manager Kate Tulp told Mike Hosking that the current economy has inflated the issue.

She says customers' expectations have continued to rise, while our dollar hasn't.

LISTEN ABOVE  

Kiwis have had enough of being on hold after more than 22 million hours on the phone for customer service. 
ServiceNow commissioned research surveyed more than a thousand people, finding wait-times rose for the second year in a row. 
On average it takes businesses six days to solve a customer's issue despite more than half of Kiwis saying they won't wait longer than three. 
ServiceNow Country Manager Kate Tulp told Mike Hosking that the current economy has inflated the issue. 
She says customers' expectations have continued to rise, while our dollar hasn't. 
LISTEN ABOVE

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Open your mind to the world with New Zealand’s number one breakfast radio show. Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda. The sharpest voice and mind in the business, Mike drives strong opinion, delivers the best talent, and always leaves you wanting more. The Mike Hosking Breakfast always cuts through and delivers the best daily on Newstalk ZB.

Open your mind to the world with New Zealand’s number one breakfast radio show.Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda.The sharpest voice and mind in the business, Mike drives strong opinion,...