Air New Zealand is promising customers it will get its processes right by Christmas.

After a successful financial year the airline is looking to improve in other areas, including making the process of flying more efficient for passengers.

CEO Greg Foran told Mike Hosking baggage collection and connecting flight delays can be up two hours - and this isn't good enough.

Foran says he's committing to customers, on behalf of the company, that they'll get this right for Christmas. 

He says the main challenges have been building staff experience after employing lots of new people.

LISTEN ABOVE

Air New Zealand is promising customers it will get its processes right by Christmas. 
After a successful financial year the airline is looking to improve in other areas, including making the process of flying more efficient for passengers. 
CEO Greg Foran told Mike Hosking baggage collection and connecting flight delays can be up two hours - and this isn't good enough. 
Foran says he's committing to customers, on behalf of the company, that they'll get this right for Christmas.  
He says the main challenges have been building staff experience after employing lots of new people. 
LISTEN ABOVE

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Open your mind to the world with New Zealand’s number one breakfast radio show. Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda. The sharpest voice and mind in the business, Mike drives strong opinion, delivers the best talent, and always leaves you wanting more. The Mike Hosking Breakfast always cuts through and delivers the best daily on Newstalk ZB.

Open your mind to the world with New Zealand’s number one breakfast radio show.

Without question, as New Zealand’s number one talk host, Mike Hosking sets the day’s agenda.

The sharpest voice and mind in the business, Mike drives strong opinion,...

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