McKinsey’s latest research on global banking demonstrates that artificial intelligence isn’t just another efficiency play for financial institutions; it represents a fundamental shift in how these companies manage costs, attract and retain customers, and stay ahead of the competition. In this episode, Ido Segev, McKinsey senior partner and Roberta Fusaro, editorial director talk about the speed with which AI is advancing, what’s holding banks back from scaling it, and the potential advantages for early movers.

Theme music composed, performed, and produced by Joy Ngiaw.

McKinsey&rsquo;s <a href="https://www.mckinsey.com/industries/financial-services/our-insights/global-banking-annual-review">latest research on global banking</a> demonstrates that artificial intelligence isn&rsquo;t just another efficiency play for financial institutions; it represents a fundamental shift in how these companies manage costs, attract and retain customers, and stay ahead of the competition. In this episode, <a href="https://www.mckinsey.com/our-people/ido-segev">Ido Segev</a>, McKinsey senior partner and Roberta Fusaro, editorial director talk about the speed with which AI is advancing, what&rsquo;s holding banks back from scaling it, and the potential advantages for early movers.
Theme music composed, performed, and produced by Joy Ngiaw.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.