AI has yet to deliver the ROI many leaders expected. What are they getting wrong? “This is probably the biggest, most complex transformation we’ve seen—but it’s 80 percent business transformation and 20 percent tech,” according to McKinsey’s North America Chair Eric Kutcher. “That’s different from how most people have thought about it.” On this episode of The McKinsey Podcast, Eric speaks with Global Editorial Director Lucia Rahilly about how CEOs can deliver on AI’s revolutionary potential—and meet this “legacy moment” successfully.

Theme music composed, performed, and produced by Joy Ngiaw.

AI has yet to deliver the ROI many leaders expected. What are they getting wrong? &ldquo;This is probably the biggest, most complex transformation we&rsquo;ve seen&mdash;but it&rsquo;s 80 percent business transformation and 20 percent tech,&rdquo; according to McKinsey&rsquo;s <a href="https://www.mckinsey.com/our-people/eric-kutcher">North America Chair Eric Kutcher</a>. &ldquo;That&rsquo;s different from how most people have thought about it.&rdquo; On this episode of <a href="https://www.mckinsey.com/featured-insights/mckinsey-podcast">The McKinsey Podcast</a>, Eric speaks with Global Editorial Director Lucia Rahilly about how CEOs can deliver on AI&rsquo;s revolutionary potential&mdash;and meet this &ldquo;legacy moment&rdquo; successfully.
Theme music composed, performed, and produced by Joy Ngiaw.

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

The McKinsey Podcast features conversations with experts from global management-consulting firm McKinsey & Company, focusing on the issues that matter most in business and management.

The McKinsey Podcast

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

Our flagship series The McKinsey Podcast takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey &amp; Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.