Experience Matters is your go-to resource for small businesses that want to thrive by
putting customers first.

Each episode features award-winning local businesses sharing practical insights, proven strategies, and real-world examples of how great customer experiences drive loyalty, growth, and long-term success.

Learn how to make customer experience not just a value, but a sound business practice.

Experience Matters is your go-to resource for small businesses that want to thrive by putting customers first.
Each episode features award-winning local businesses sharing practical insights, proven strategies, and real-world examples of how great customer experiences drive loyalty, growth, and long-term success.
Learn how to make customer experience not just a value, but a sound business practice.

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. From marketing insights and customer retention, to operational tips and being an employer of choice, we cover it all.
They discuss challenges, success stories, marketing tactics, collaboration, networking, and more. 

Welcome to the Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. From marketing insights and customer retention, to operational tips and being an employer of choice, we cover it all. They discuss challenges, success stories, marketing tactics, collaboration, networking, and more.

The Local Business Sessions

Welcome to The Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 

From marketing insights and customer retention, to operational tips and being an employer of choice, we cover it all.


They discuss challenges, success stories, marketing tactics, collaboration, networking, and more. 

Welcome to The Local Business Sessions, where we invite business owners and operators from across the Mornington Peninsula to dive into strategies for overcoming challenges and leveraging strengths. 
From marketing insights and customer retention, to operational tips and being an employer of choice, we cover it all.
 They discuss challenges, success stories, marketing tactics, collaboration, networking, and more.

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