L&D's Pivot to Performance: Panel Discussion

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Published Apr 4, 2022, 11:00 PM

This is the last in the L&D’s Pivot to Performance series, recorded on December 15, 2021. OPWL’s Dawn Snyder and Steve Villachica join David James, Guy Wallace, Anne-Marie Burbidge, and Sebastian Tindall. In addition to responding to the questions of previous webinar participants, the panel takes on new questions about their approaches and examples of their work.



  • Single-page businesses model canvases quickly demonstrate the impact of the problem on the business as a whole.
  • You do not need permission to pivot to performance. Don´t tell them it is different, just present it, get buy-in and do it.
  • Start small. Rework something low-risk. Maybe something you are already doing. Prove your change works.
  • Don´t over-promise. This change is going to be an evolution, it won´t be perfect the first time.
  • Get into the numbers. Ask, what works? How do you know it works?
  • Focus your networking efforts on line managers.
  • Capture the value of what you are already doing.
  • Don´t try to educate people about L&D. Stay focused on the solution they are seeking.
  • Saying - this change will be good, but maybe you are not going to like it creates unnecessary barriers.
  • Don´t fall into the trap of helping the person who shouts loudest.
  • Every project needs stakeholders that have the juice to make sure what you produce is implemented.
  • Regularly update your client with what you uncover as the discovery stage progresses.


'The neat thing about a canvas is that it is a one-page presentation of something complex. '

'It is definitely evolution not revolution, start small.'

'They don´t want perfect, they just want something that makes things better.'

'One person´s bureaucracy is another person´s rigour. '


The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 



David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 


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