The Learning & Development PodcastThe Learning & Development Podcast

L&D Leadership, Making Impact and Skills-based Learning With Josh Novelle

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In this wide-ranging conversation, we explore what has helped Josh achieve senior leadership in different sectors, what it means to make a planned and demonstrable impact as well as how HSBC is changing to a skills-based organisation.


  • Josh has headed up L&D for several large companies including for Warner Music Group and is now VP of People Experience and Insights for HSBC.
  • Take things back to basics and make sure everything you do boosts or at least defends revenue.
  • If something is not working, retire it early. Don´t be afraid to call your own baby ugly.
  • You have to talk in financial terms to be truly relevant. 
  • Little time-saving tweaks make a huge difference. Even saving 30 seconds per day, per employee adds up to a big saving for large companies.
  • HSBC is a skills-based organisation. 
  • Thoroughly read the end-of-year board paper to fully understand the direction the business is heading in.
  • Keep it super simple, if you can´t describe what you're doing to a toddler without them looking confused, don´t do it.


'Just take a step back and ask, what is this doing for the organisation?'

'It´s taking all the stuff that we need them to do and making it frictionless.'

'Never wed yourself to a single way of doing stuff because the world will change around you.'

'You can´t be a one-trick pony, you have to have a whole arsenal of things.'



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Josh Novelle Bio

Josh Novelle is VP of People Experience and Insights at HSBC and an internationally recognised specialist in his field, with more than ten years of award-winning corporate experiences to employees. During his career he has worked both in-house - at brands such as Warner Music Group, BP, Deloitte and Carphone Warehouse -  and on the supplier side. His passion is to take HR and talent to the next level, taking into account the wider experience of employees, ensuring rich experiences that are accessible to all, but with a clear connection to the real business goals and profitability of the company.


David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 


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The Learning & Development Podcast

This is a fortnightly topical podcast show for L&D professionals hosted by David James and presented 
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