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L&D's Pivot To Performance Episode 5 With Filip Lam

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The aim of this series is to highlight the important shift that some L&D leaders and practitioners have made in order to more predictably and reliably affect individual and organisational performance, achieving much more as a consequence. 

For the fifth episode, Guy Wallace and I speak with Filip Lam, Head of L&D at Klarna about how his performance-oriented approach, coupled with smart technology, means he can move quickly and demonstrably add value whilst almost eliminating administration with automation.


  • Don´t be afraid of automation. The fact it works so well elevates appreciation and demand for the L&D team.
  • Using Filip´s approach a two-person team can facilitate training for hundreds of employees.
  • The right LMS is essential for automation.
  • In the podcast, Filip explains how to choose the right LMS for your organisation.
  • Let your users create the training, pick the best, then tweak and use that.
  • Making other people better should be a part of every single person´s job. That mindset results in users for whom creating training becomes second nature.
  • If the training does not accurately reflect the way something is done in reality, it will not be effective.
  • You cannot shortcut the research stage of L&D, but by bringing all of the stakeholders involved in a process together you can do things much faster.
  • There is no need to wait for buy-in or the culture to change to be able to pivot for performance. You can just do it.
  • Be laser-focused on what makes a difference. 
  • If you don´t understand the performance problem and gap you cannot have a positive impact.
  • Don´t be afraid to challenge and organisation on what they think should be done.
  • Standadising elements of your approach enable you to replicate your success and do so at scale.



'In 13 months, we went from having 50 trainees on our platform to 1,950. And that is with two people in the team.'

'don’t be frightened of automation, it's eliminating your admin and elevating what your humans are there to do.'

'You train the way that you want to perform.'

'You need to change your process to fit humans, not the other way around.'



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David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 


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