The aim of this series is to highlight the important shift that some L&D leaders and practitioners have made in order to more predictably and reliably affect individual and organisational performance, achieving much more as a consequence.
For the fifth episode, Guy Wallace and I speak with Filip Lam, Head of L&D at Klarna about how his performance-oriented approach, coupled with smart technology, means he can move quickly and demonstrably add value whilst almost eliminating administration with automation.
'In 13 months, we went from having 50 trainees on our platform to 1,950. And that is with two people in the team.'
'don’t be frightened of automation, it's eliminating your admin and elevating what your humans are there to do.'
'You train the way that you want to perform.'
'You need to change your process to fit humans, not the other way around.'
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
Looop LMS - https://www.looop.co
ABOUT THE HOST
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.