In this episode, Judith Hale, Performance Improvement expert, and thought leader will be sharing her experience and approach to working with stakeholders and clients to make a real impact on performance and results.

KEY TAKEAWAYS
Building a strong relationship with stakeholders is essential. How to do that is covered in-depth during the episode.
Why work to solve a symptom when you can solve the underlying problem?
Your analysis needs to start at the first point of contact, not once the contract is signed. They don’t self-censure as much at that stage.
Help your clients to improve the physical environment in which people are working e.g. improve ventilation or stop subtle bullying behaviour.
People are terrible writers, but great editors. Giving them something to work with in writing is a fast way to get things started.
Don´t be afraid to ask tough questions.
The phrase “Oh by the way other companies have found that XYZ helps with …”, is a great way to plant seeds.
Sometimes the only way to influence an intransient executive is through their peers.

BEST MOMENTS

'I pay a lot of attention to the physical environment. '

'Play the long game, work on the relationship and incrementally build currency with your stakeholders. '

'We think that people have the information that they need, but they don´t. '

'When your client gets what they need, rather than what they asked for, then we're all better and richer all around for it. '

GUEST RESOURCES

You can follow and connect with Judith via:

LinkedIn: https://www.linkedin.com/in/judith-hale-halecenter/

Website: https://tifpiedu.org

The Performance Consultant´s Fieldbook by Judith Hale - https://www.amazon.co.uk/Performance-Consultants-Fieldbook-Techniques-Organizations-ebook/dp/B008O5JZPY/

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 
Twitter:  https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
L&D Collective: https://360learning.com/the-l-and-d-collective/
Blog: https://360learning.com/blog/
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

In this episode, Judith Hale, Performance Improvement expert, and thought leader will be sharing her experience and approach to working with stakeholders and clients to make a real impact on performance and results.
KEY TAKEAWAYS
<ul>
<li aria-level="1">Building a strong relationship with stakeholders is essential. How to do that is covered in-depth during the episode.</li>
<li aria-level="1">Why work to solve a symptom when you can solve the underlying problem?</li>
<li aria-level="1">Your analysis needs to start at the first point of contact, not once the contract is signed. They don’t self-censure as much at that stage.</li>
<li aria-level="1">Help your clients to improve the physical environment in which people are working e.g. improve ventilation or stop subtle bullying behaviour.</li>
<li aria-level="1">People are terrible writers, but great editors. Giving them something to work with in writing is a fast way to get things started.</li>
<li aria-level="1">Don´t be afraid to ask tough questions.</li>
<li aria-level="1">The phrase “Oh by the way other companies have found that XYZ helps with …”, is a great way to plant seeds.</li>
<li aria-level="1">Sometimes the only way to influence an intransient executive is through their peers.</li>
</ul>
BEST MOMENTS
'I pay a lot of attention to the physical environment. '
'Play the long game, work on the relationship and incrementally build currency with your stakeholders. '
'We think that people have the information that they need, but they don´t. '
'When your client gets what they need, rather than what they asked for, then we're all better and richer all around for it. '
GUEST RESOURCES
You can follow and connect with Judith via:
LinkedIn: <a href="https://www.linkedin.com/in/judith-hale-halecenter/">https://www.linkedin.com/in/judith-hale-halecenter/</a>
Website: <a href="https://tifpiedu.org/">https://tifpiedu.org</a>
The Performance Consultant´s Fieldbook by Judith Hale - https://www.amazon.co.uk/Performance-Consultants-Fieldbook-Techniques-Organizations-ebook/dp/B008O5JZPY/
VALUABLE RESOURCES
The Learning And Development Podcast - <a href="https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523">https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523</a> 
L&amp;D Master Class Series: <a href="https://360learning.com/blog/l-and-d-masterclass-home/">https://360learning.com/blog/l-and-d-masterclass-home/</a>
ABOUT THE HOST
David James 
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning &amp; OD for The Walt Disney Company across Europe, the Middle East &amp; Africa. 
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&amp;D. 
CONTACT METHOD 
<ul>
<li aria-level="1">Twitter:  <a href="https://twitter.com/davidinlearning/">https://twitter.com/davidinlearning/</a></li>
<li aria-level="1">LinkedIn: <a href="https://www.linkedin.com/in/davidjameslinkedin/">https://www.linkedin.com/in/davidjameslinkedin/</a> </li>
<li aria-level="1">L&amp;D Collective: <a href="https://360learning.com/the-l-and-d-collective/">https://360learning.com/the-l-and-d-collective/</a></li>
<li aria-level="1">Blog: <a href="https://360learning.com/blog/">https://360learning.com/blog/</a></li>
<li aria-level="1">L&amp;D Master Class Series: <a href="https://360learning.com/blog/l-and-d-masterclass-home/">https://360learning.com/blog/l-and-d-masterclass-home/</a></li>
</ul>

This is a fortnightly topical podcast show for L&D professionals hosted by David James and presented by 360Learning.

In each episode David James discusses and debates topics affecting the profession alongside expert guests.  David is a Learning & Talent leader of 25 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.360learning.com/

This is a fortnightly topical podcast show for L&amp;D professionals hosted by David James and presented by <a href="https://360learning.com/">360Learning</a>.
In each episode David James discusses and debates topics affecting the profession alongside expert guests.  David is a Learning &amp; Talent leader of 25 years, most notably as Director of Talent, Learning &amp; OD for The Walt Disney Company across Europe, the Middle East &amp; Africa. As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&amp;D. LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ Website: https://www.360learning.com/

The Learning & Development Podcast

In this episode, Judith Hale, Performance Improvement expert, and thought leader will be sharing her experience and approach to working with stakeholders and clients to make a real impact on performance and results.

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