Upskilling From Within - with Alexis Burbul

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Published Apr 18, 2022, 11:00 PM

When the role of Learning & Development - and Enablement - is linked to employees’ readiness to perform it is critical that solutions work and demonstrably prepare people to perform. Strangely, too many in Learning & Development focus too much on the ‘learning’ and not enough on the actual ability to perform. 

The criticality of the focus on preparation and performance led Alexis to up skilling from within by seeking an efficient way of leveraging internal expertise for the benefit of all. This is explored in conversation alongside how a product management approach helps to achieve desired outcomes.


  • Understanding why you are teaching something is essential. 
  • There is no point in teaching people something if you then set them up for failure by not equipping them to perform.
  • Sprint planning principles ensure that people use what they learn before moving on to the next round of training.
  • Use product management principles to create far more effective training. How, is explained in the podcast.
  • Building personas focuses you on what each type of employee needs.
  • Collaborative learning is highly effective.
  • Replicating how people ingest information in their everyday life works e.g. breaking information into smaller chunks.
  • The more people you engage with, the stronger your understanding of the business and what is needed becomes.


'Enablement at Flexport is a combination of training, change management, and scalable communications.'

'I am a huge advocate for product management in L&D. '

'Our onboarding program is, in part, on-demand and automated for anybody in the company to use.'

'You have to understand what's in it for them. You have to understand what they are focused on. '


The Learning And Development Podcast -


Atomic Habits Book:



Alexis Burbul

Alexis is Senior Manager of Customer Enablement at Flexport, a company that coordinates the complexity required to move freight across a diverse network of logistics, improving the user experience for brands moving freight. Prior to her role in Customer Enablement, Alexis managed Sales Enablement at Flexport. Alexis is also experienced in Product Management, experience which she brought into her roles in enablement.



David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 



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