On this episode of The Karmali Exchange, Wendy Bélanger, a serial entrepreneur and international hair fashion designer, discusses the importance of customer experience in the service industry. She emphasizes that pricing should reflect skill level, demand, and the unique value provided. Wendy's salon offers a high-end experience, including a welcoming team, personalized service, and attention to detail, which justifies higher prices. She shares a story about handling a dissatisfied customer, highlighting the importance of accountability and going the extra mile to ensure customer loyalty. Wendy advises business owners to maintain humility and always prioritize customer and staff satisfaction, ensuring everyone leaves feeling respected and valued.

On this episode of The Karmali Exchange, Wendy B&eacute;langer, a serial entrepreneur and international hair fashion designer, discusses the importance of customer experience in the service industry. She emphasizes that pricing should reflect skill level, demand, and the unique value provided. Wendy's salon offers a high-end experience, including a welcoming team, personalized service, and attention to detail, which justifies higher prices. She shares a story about handling a dissatisfied customer, highlighting the importance of accountability and going the extra mile to ensure customer loyalty. Wendy advises business owners to maintain humility and always prioritize customer and staff satisfaction, ensuring everyone leaves feeling respected and valued.

Welcome to The Karmali Exchange, hosted by experienced business & financial expert Faisal Karmali. On this podcast, Faisal dives into conversations with successful business owners to learn how they grew their company and broke through. 

You can also find Faisal as the Business and Market Expert for CTV Morning Live and QR Calgary. 

All opinions voiced by Faisal are Faisal's own.

Welcome to The Karmali Exchange, hosted by experienced business &amp; financial expert Faisal Karmali. On this podcast, Faisal dives into conversations with successful business owners to learn how they grew their company and broke through. 
You can also find Faisal as the Business and Market Expert for CTV Morning Live and QR Calgary. 
All opinions voiced by Faisal are Faisal's own.