Effective communication can shape how we are perceived, how we build professional relationships and, ultimately, how we advance in the workplace.

Yet for many professionals, communicating confidently in English, whether in a meeting, presentation, networking environment or difficult conversation, can be a challenge.

Palesa Dooms, an award-winning Public Speaking Coach and Executive Communication Specialist, works with professionals to strengthen these skills, including through her masterclasses on Improving Your Business English.

We spoke to her about the practical tools professionals can use to communicate with greater confidence, clarity and impact, while remaining authentic to who they are...