Dozens of phone models including Samsung and iPhone need software updates to connect to 000 in Australia. Some handsets can't be updated and need to be thrown in the bin. In this episode, the Issue investigates whether users should be entitled to a discount or refund. Last year's Optus triple-zero outage is blamed for the deaths of two Australians, but it has exposed a crisis that telcos, phone makers and the government are now scrambling to deal with. Luke Coleman is the CEO of the Australian Telecommunications Alliance, which is the peak body for telcos like Telstra, Optus and TPG. He has advice on what to do if you're concerned your device isn't up to date.

<p>Dozens of phone models including Samsung and iPhone need software updates to connect to 000 in Australia. Some handsets can't be updated and need to be thrown in the bin. In this episode, the Issue investigates whether users should be entitled to a discount or refund. Last year's Optus triple-zero outage is blamed for the deaths of two Australians, but it has exposed a crisis that telcos, phone makers and the government are now scrambling to deal with. Luke Coleman is the CEO of the Australian Telecommunications Alliance, which is the peak body for telcos like Telstra, Optus and TPG. He has advice on what to do if you're concerned your device isn't up to date.</p>

The Issue is a weekly podcast that dives deep into the world of politics and global affairs. Hosted by seasoned political reporters Tim Lester and Josh Martin, the show offers insightful analysis, sharp commentary, and thoughtful discussion on the biggest stories shaping our world today. From the halls of Parliament to international summits, The Issue covers a wide range of topics - national policy debates, geopolitical tensions, election cycles, social movements, and more. Each episode breaks down the news of the week, helping listeners make sense of complex developments and what they mean for the future. Whether you're a political junkie or just trying to stay informed, The Issue is your go-to source for clear, intelligent, and engaging political conversation.