Dozens of phone models including Samsung and iPhone need software updates to connect to 000 in Australia. Some handsets can't be updated and need to be thrown in the bin. In this episode, the Issue investigates whether users should be entitled to a discount or refund. Last year's Optus triple-zero outage is blamed for the deaths of two Australians, but it has exposed a crisis that telcos, phone makers and the government are now scrambling to deal with. Luke Coleman is the CEO of the Australian Telecommunications Alliance, which is the peak body for telcos like Telstra, Optus and TPG. He has advice on what to do if you're concerned your device isn't up to date.