Before you label someone as an underperformer, first ask yourself the question: ‘Do I have a definite basis supported by evidence that the individual is an underperformer?’.  

There are times that your perception might be rooted in bias or it could just be an inkling. However, it is important that you base everything on the facts and not just your own judgment!  

In this episode of The HR Uprising Podcast, Lucinda provides some real insights into how we can deal with underperformance in the workplace. This has always been a challenging subject for Managers, however, Lucinda provides a concrete and feasible solution in this weeks’ podcast episode. Tune in to discover more!  

KEY TAKEAWAYS 
Facts are superior to  judgments. For example, how can you say that someone ‘lacks commitment’? A considerable reason could be that they have excessive absences. 
Use the CISS Model – Clarity, Individual Attitude, Skill, Surroundings. 
Clarity – Do they understand what do they need to be delivering? Have conversations. Be clear on the objectives. 
Individual Attitude – What motivates them? Understand their passions, their interests—things that will drive them to perform better. 
Skill – Some might need filling a skill gap. Train them. 
Surroundings – People around that person might have condoned some of their bad habits. Or, there might be bad influences (i.e. poor leadership). Ask them about it. 
There might also be processes in the company that catalyze such bad performance. For example, in some companies, giving and receiving feedback is not normal and is frowned upon since staff believe that it might cause them to lose their jobs. 
People need to understand both the metrics for their performance and business strategies, which should be aligned with each other.  
Your workplace can benefit a lot from effective communication between the employees and the employer. For example, initiate conversations about performance through coaching. 

BEST MOMENTS 
“One of the fundamental principles when dealing with performance issues is being really tough on the facts but completely open-minded about the causes.” 
“The metrics must be aligned with the strategy.” 

VALUABLE RESOURCES 
The HR Uprising Podcast | Apple | Spotify | Stitcher
Join the HR Uprising LinkedIn Group here: https://www.linkedin.com/groups/13714397/ 
You can access additional free HR Resources via the Actus Software website link below. Lucinda Carney is the founder and CEO of Actus Software: https://actus.co.uk/free-performance-management-resources/ 
One resource particularly relevant as part of the Actus Software resources is the white paper: https://actus.co.uk/free-performance-management-resources/whitepapers/dealing-with-underperformers/

ABOUT THE HOST 

Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up’ together. 

“When we look up we rise up” 

CONTACT METHOD 
Join the LinkedIn community - https://www.linkedin.com/groups/13714397/  
Email: Lucinda@advancechange.co.uk  
LinkedIn: https://www.linkedin.com/in/lucindacarney/  
Twitter: @lucindacarney 
Instagram: @hruprising 
Facebook: @hruprising 
YouTube: https://www.youtube.com/channel/UCElHrzfM0DVcvS7FuoQtOhw 

 

Before you label someone as an underperformer,&nbsp;first&nbsp;ask yourself&nbsp;the question: &lsquo;Do I have a definite basis supported by evidence that the individual is an underperformer?&rsquo;.&nbsp;&nbsp;
There are times that your perception might be rooted&nbsp;in&nbsp;bias or&nbsp;it could&nbsp;just&nbsp;be&nbsp;an inkling.&nbsp;However, it is&nbsp;important that&nbsp;you base everything on&nbsp;the&nbsp;facts and not just your&nbsp;own&nbsp;judgment!&nbsp;&nbsp;
In&nbsp;this episode of The HR Uprising Podcast, Lucinda&nbsp;provides&nbsp;some&nbsp;real&nbsp;insights&nbsp;into how we can deal with underperformance in the workplace. This has always been a challenging subject for Managers, however,&nbsp;Lucinda provides a concrete and feasible solution in this weeks&rsquo; podcast episode. Tune in to discover more!&nbsp;&nbsp;
KEY TAKEAWAYS&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Facts are superior&nbsp;to&nbsp; judgments. For example, how can you say that someone &lsquo;lacks commitment&rsquo;? A considerable reason could be that&nbsp;they&nbsp;have&nbsp;excessive absences.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Use the&nbsp;CISS&nbsp;Model&nbsp;&ndash; Clarity, Individual Attitude, Skill, Surroundings.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="o" data-font="Courier New" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2">Clarity&nbsp;&ndash;&nbsp;Do&nbsp;they understand what do they need to be delivering? Have conversations.&nbsp;Be&nbsp;clear on the objectives.&nbsp;</li>
<li data-leveltext="o" data-font="Courier New" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2">Individual Attitude&nbsp;&ndash; What motivates them? Understand their passions, their interests&mdash;things that will drive them to perform better.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="o" data-font="Courier New" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2">Skill&nbsp;&ndash; Some might need filling a skill gap. Train them.&nbsp;</li>
<li data-leveltext="o" data-font="Courier New" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2">Surroundings&nbsp;&ndash; People around that person might&nbsp;have&nbsp;condoned some of&nbsp;their&nbsp;bad habits. Or, there might be bad influences&nbsp;(i.e.&nbsp;poor leadership).&nbsp;Ask them about it.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">There might also be processes in the company that catalyze such bad performance. For example, in some companies, giving and receiving feedback is not normal and is frowned upon since&nbsp;staff believe&nbsp;that it might cause&nbsp;them&nbsp;to lose their jobs.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">People need to understand both the metrics&nbsp;for&nbsp;their&nbsp;performance and&nbsp;business&nbsp;strategies, which should be aligned with each other.&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Your workplace can benefit a lot from effective communication between the employees and the employer.&nbsp;For example, initiate conversations about performance through coaching.&nbsp;</li>
</ul>
BEST MOMENTS&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">&ldquo;One of the fundamental principles&nbsp;when dealing with performance issues is being really tough on the facts but completely&nbsp;open-minded about the causes.&rdquo;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">&ldquo;The metrics must be aligned with the strategy.&rdquo;&nbsp;</li>
</ul>
VALUABLE RESOURCES&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">The HR Uprising Podcast | <a href="https://podcasts.apple.com/us/podcast/the-hr-uprising-podcast/id1465080766">Apple</a> | <a href="https://open.spotify.com/show/7ds86Lxe8fO3rdGPKSIvkp">Spotify</a> | <a href="https://www.stitcher.com/podcast/progressiveproperty/the-hr-uprising">Stitcher</a></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Join the HR Uprising LinkedIn Group here:&nbsp;<a href="https://www.linkedin.com/groups/13714397/">https://www.linkedin.com/groups/13714397/</a>&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">You can access additional free HR Resources via the Actus Software website link below. Lucinda Carney is the founder and CEO of Actus Software: <a href="https://actus.co.uk/free-performance-management-resources/">https://actus.co.uk/free-performance-management-resources/</a>&nbsp;</li>
<li>One resource particularly relevant as part of the Actus Software resources is the white paper: <a href="https://actus.co.uk/free-performance-management-resources/whitepapers/dealing-with-underperformers/">https://actus.co.uk/free-performance-management-resources/whitepapers/dealing-with-underperformers/</a></li>
</ul>
ABOUT THE HOST&nbsp;
Lucinda Carney&nbsp;is a Business Psychologist with 15 years in Senior Corporate L&amp;D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to &lsquo;rise up&rsquo; together.&nbsp;
&ldquo;When we look&nbsp;up&nbsp;we rise up&rdquo;&nbsp;
CONTACT METHOD&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Join the LinkedIn community -&nbsp;<a href="https://www.linkedin.com/groups/13714397/">https://www.linkedin.com/groups/13714397/</a>&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Email:&nbsp;<a href="mailto:Lucinda@advancechange.co.uk">Lucinda@advancechange.co.uk</a>&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">LinkedIn:&nbsp;<a href="https://www.linkedin.com/in/lucindacarney/">https://www.linkedin.com/in/lucindacarney/</a>&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Twitter: @lucindacarney&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Instagram: @hruprising&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Facebook: @hruprising&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">YouTube:&nbsp;<a href="https://www.youtube.com/channel/UCElHrzfM0DVcvS7FuoQtOhw">https://www.youtube.com/channel/UCElHrzfM0DVcvS7FuoQtOhw</a>&nbsp;</li>
</ul>
&nbsp;

Welcome to the HR Uprising Podcast.

This engaging podcast explores HR ‘hot’ topics and challenges through conversations with relevant experts and real-life HR; O.D. or L&D professionals. HR Uprising is about creating an inclusive forum that enables us to share and learn from experts and everyday professionals. Hosted by Actus CEO Lucinda Carney a Business Psychologist; Chartered Psychologist; Experienced HR Change Agent; Entrepreneur; Speaker and Coach. There are two types of show format the ‘In focus’ episodes where Lucinda delves into a specialist topic in some depth and the ‘Conversations with’ series where we interview experts and people like you. Our hope is that our shows are both informative and fun.
The HR Uprising Podcast is all about learning through collaboration; taking evidence-based action and helping colleagues to have the confidence and skills to rise-up through their organisations by delivering real, lasting business value. You can access more information on each Podcast including resources or links mentioned in the show at our website www.hruprising.com. If you are a forward-thinking HR; L&D or O.D. professional who has a success story or challenge that others can learn from and you would like to be featured in future podcasts you can get in touch through one of the routes below.

Connect with us here:                                                                                                                                      Join the LinkedIn community: https://www.linkedin.com/groups/13714397/ LinkedIn: https://www.linkedin.com/in/lucindacarney/
Instagram: @hruprising Facebook: @hruprising  X (Twitter): @hruprising YouTube: @ActusSoftware   

Lucinda is the founder and CEO of Actus Software, which offers a fully integrated HR solution designed to simplify performance management. Our comprehensive Performance, Learning, and Talent Suite enhances employee development and engagement. For more information, please visit our website at www.actus.co.uk and request a free demo from one of our HR experts. Our products include: Performance Management, Learning Management (LMS), Talent Management, 360 Feedback and Survey, Onboarding, HRIS and HR Compliance. 

Connect with Actus here:LinkedIn https://www.linkedin.com/company/2400060/admin/dashboard/
Instagram: @actussoftware Facebook: @actussoftware YouTube: @ActusSoftware X (Twitter): @ActusSoftware
Lucinda also offers bespoke, high quality HR training through Actus’ learning solutions. Topics include: Dealing with Underperformance, Managing for High Performance, Change Superhero Training and Bite Size Training. For more information see the Training section on the Actus website.

Welcome to the HR Uprising Podcast.
This engaging podcast explores HR ‘hot’ topics and challenges through conversations with relevant experts and real-life HR; O.D. or L&amp;D professionals. HR Uprising is about creating an inclusive forum that enables us to share and learn from experts and everyday professionals. Hosted by Actus CEO Lucinda Carney a Business Psychologist; Chartered Psychologist; Experienced HR Change Agent; Entrepreneur; Speaker and Coach. There are two types of show format the ‘In focus’ episodes where Lucinda delves into a specialist topic in some depth and the ‘Conversations with’ series where we interview experts and people like you. Our hope is that our shows are both informative and fun. The HR Uprising Podcast is all about learning through collaboration; taking evidence-based action and helping colleagues to have the confidence and skills to rise-up through their organisations by delivering real, lasting business value. You can access more information on each Podcast including resources or links mentioned in the show at our website <a href="http://www.hruprising.com">www.hruprising.com</a>. If you are a forward-thinking HR; L&amp;D or O.D. professional who has a success story or challenge that others can learn from and you would like to be featured in future podcasts you can get in touch through one of the routes below.
Connect with us here:                                                                                                                                      Join the LinkedIn community: <a href="https://www.linkedin.com/groups/13714397/">https://www.linkedin.com/groups/13714397/</a> LinkedIn: https://www.linkedin.com/in/lucindacarney/ Instagram: @hruprising Facebook: @hruprising  X (Twitter): @hruprising YouTube: @ActusSoftware   
Lucinda is the founder and CEO of Actus Software, which offers a fully integrated HR solution designed to simplify performance management. Our comprehensive Performance, Learning, and Talent Suite enhances employee development and engagement. For more information, please visit our website at www.actus.co.uk and request a free demo from one of our HR experts. Our products include: Performance Management, Learning Management (LMS), Talent Management, 360 Feedback and Survey, Onboarding, HRIS and HR Compliance. 
Connect with Actus here:                                                                                                                                  LinkedIn https://www.linkedin.com/company/2400060/admin/dashboard/ Instagram: @actussoftware Facebook: @actussoftware YouTube: @ActusSoftware X (Twitter): @ActusSoftware Lucinda also offers bespoke, high quality HR training through Actus’ learning solutions. Topics include: Dealing with Underperformance, Managing for High Performance, Change Superhero Training and Bite Size Training. For more information see the Training section on the Actus website.

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