In this second part of High Performance HR, Lucinda talks about how to target and measure success within HR functions. She discusses the importance of utilising data to demonstrate HR's impact on business value, emphasising the balanced scorecard framework as a strategic tool for aligning HR activities with organisational goals.

Lucinda also talks about various metrics, including engagement surveys, employee net promoter scores, and foundational HR metrics, while also highlighting the role of AI in enhancing recruitment and operational efficiency

KEY TAKEAWAYS
The balanced scorecard is a strategic performance management tool that aligns business activities with strategic objectives, moving beyond traditional financial metrics to include customer satisfaction, internal processes, and organizational capacity.
HR professionals should focus on identifying and measuring key metrics that demonstrate the value of HR initiatives, helping to establish credibility and align HR strategies with overall business goals.
Employee engagement surveys, pulse surveys, and employee net promoter scores (eNPS) are essential tools for gathering data on employee satisfaction and engagement, which can inform HR strategies and initiatives.
When developing a balanced scorecard, it is crucial to select a few relevant metrics from each quadrant that align with the organisation's goals, rather than attempting to measure everything, which can dilute focus and impact.

BEST MOMENTS

"It's about looking at how we can discard the soft and fluffy suggestion... and we can choose the right data, methods of gathering data and metrics that will help demonstrate business value." 

"The balanced scorecard is more of a holistic approach of strategic execution, helping you to do things more broadly, and it's going to lead to more sustainable success." 

"If you want to ultimately impact financial performance, you need to start with learning capacity."

"What gets measured is seen as what matters."

VALUABLE RESOURCES

The HR Uprising Podcast | Apple | Spotify | Stitcher  

The HR Uprising LinkedIn Group

How to Prioritise Self-Care (The HR Uprising)

How To Be A Change Superhero - by Lucinda Carney

HR Uprising Mastermind - https://hruprising.com/mastermind/  

www.changesuperhero.com

www.hruprising.com           

Get your copy of How To Be A Change Superhero by emailing at info@actus.co.uk

ABOUT THE HOST

Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up’ together.

“If you look up, you rise up”

CONTACT METHOD
Join the LinkedIn community - https://www.linkedin.com/groups/13714397/
Email: Lucinda@advancechange.co.uk
Linked In: https://www.linkedin.com/in/lucindacarney/
Twitter: @lucindacarney
Instagram: @hruprising
Facebook: @hruprising

In this second part of High Performance HR, Lucinda talks about how to target and measure success within HR functions. She discusses the importance of utilising data to demonstrate HR's impact on business value, emphasising the balanced scorecard framework as a strategic tool for aligning HR activities with organisational goals.
Lucinda also talks about various metrics, including engagement surveys, employee net promoter scores, and foundational HR metrics, while also highlighting the role of AI in enhancing recruitment and operational efficiency
KEY TAKEAWAYS
<ul>
<li>The balanced scorecard is a strategic performance management tool that aligns business activities with strategic objectives, moving beyond traditional financial metrics to include customer satisfaction, internal processes, and organizational capacity.</li>
<li>HR professionals should focus on identifying and measuring key metrics that demonstrate the value of HR initiatives, helping to establish credibility and align HR strategies with overall business goals.</li>
<li>Employee engagement surveys, pulse surveys, and employee net promoter scores (eNPS) are essential tools for gathering data on employee satisfaction and engagement, which can inform HR strategies and initiatives.</li>
<li>When developing a balanced scorecard, it is crucial to select a few relevant metrics from each quadrant that align with the organisation's goals, rather than attempting to measure everything, which can dilute focus and impact.</li>
</ul>
BEST MOMENTS
"It's about looking at how we can discard the soft and fluffy suggestion... and we can choose the right data, methods of gathering data and metrics that will help demonstrate business value."&nbsp;
"The balanced scorecard is more of a holistic approach of strategic execution, helping you to do things more broadly, and it's going to lead to more sustainable success."&nbsp;
"If you want to ultimately impact financial performance, you need to start with learning capacity."
"What gets measured is seen as what matters."
VALUABLE RESOURCES
The HR Uprising Podcast | <a href="https://podcasts.apple.com/us/podcast/the-hr-uprising-podcast/id1465080766">Apple</a> | <a href="https://open.spotify.com/show/7ds86Lxe8fO3rdGPKSIvkp">Spotify</a> | <a href="https://www.stitcher.com/podcast/progressiveproperty/the-hr-uprising">Stitcher</a> &nbsp;
<a href="https://www.linkedin.com/groups/13714397/">The HR Uprising LinkedIn Group</a>
<a href="https://podcasts.apple.com/us/podcast/how-to-prioritise-self-care/id1465080766?i=1000457748949">How to Prioritise Self-Care (The HR Uprising)</a>
<a href="https://www.waterstones.com/book/how-to-be-a-change-superhero/lucinda-carney/9781788601603">How To Be A Change Superhero - by Lucinda Carney</a>
HR Uprising Mastermind -&nbsp;<a href="https://hruprising.com/mastermind/">https://hruprising.com/mastermind/</a> &nbsp;
<a href="http://www.changesuperhero.com/">www.changesuperhero.com</a>
<a href="http://www.hruprising.com">www.hruprising.com</a> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Get your copy of How To Be A Change Superhero by emailing at <a href="mailto:info@actus.co.uk">info@actus.co.uk</a>
ABOUT THE HOST
Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&amp;D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to &lsquo;rise up&rsquo; together.
&ldquo;If you look up, you rise up&rdquo;
CONTACT METHOD
<ul>
<li>Join the LinkedIn community - <a href="https://www.linkedin.com/groups/13714397/">https://www.linkedin.com/groups/13714397/</a></li>
<li>Email: <a href="mailto:Lucinda@advancechange.co.uk">Lucinda@advancechange.co.uk</a></li>
<li>Linked In: <a href="https://www.linkedin.com/in/lucindacarney/">https://www.linkedin.com/in/lucindacarney/</a></li>
<li>Twitter: @lucindacarney</li>
<li>Instagram: @hruprising</li>
<li>Facebook: @hruprising</li>
</ul>

Welcome to the HR Uprising Podcast. This engaging podcast explores HR ‘hot’ topics and challenges through conversations with relevant experts and real-life HR; O.D. or L&D professionals. HR Uprising is about creating an inclusive forum that enables us to share and learn from experts and everyday professionals. Hosted by Actus CEO Lucinda Carney a Business Psychologist; Chartered Psychologist; Experienced HR Change Agent; Entrepreneur; Speaker and Coach. There are two types of show formats: The ‘In focus’ episodes where Lucinda delves into a specialist topic in some depth and the ‘Conversations with’ series where we interview experts and people like you. Our hope is that our shows are both informative and fun. The HR Uprising Podcast is all about learning through collaboration; taking evidence-based action and helping colleagues to have the confidence and skills to rise-up through their organisations by delivering real, lasting business value. 

You can access more information on each Podcast including resources or links mentioned in the show at our website www.hruprising.com. If you are a forward-thinking HR; L&D or O.D. professional who has a success story or challenge that others can learn from and you would like to be featured in future podcasts you can get in touch through one of the routes below.

Connect with us here:                                                                                                                      Join the LinkedIn community: https://www.linkedin.com/groups/13714397/ 

LinkedIn: https://www.linkedin.com/in/lucindacarney/ 

Instagram: @hruprising | Facebook: @hruprising | X (Twitter): @hruprising | YouTube: @ActusSoftware   

Lucinda is the founder and CEO of Actus Software, which offers a fully integrated HR solution designed to simplify performance management. Our comprehensive Performance, Learning, and Talent Suite enhances employee development and engagement. For more information, please visit our website at www.actus.co.uk and request a free demo from one of our HR experts. Our products include: Performance Management, Learning Management (LMS), Talent Management, 360 Feedback and Survey, Onboarding, HRIS and HR Compliance. 

Connect with Actus here:

LinkedIn https://www.linkedin.com/company/2400060/admin/dashboard/ 

Instagram: @actussoftware | Facebook: @actussoftware | YouTube: @ActusSoftware | X (Twitter): @ActusSoftware

Lucinda also offers bespoke, high-quality HR training through Actus’ learning solutions. Topics include: Dealing with Underperformance, Managing for High Performance, Change Superhero Training and Bite Size Training. For more information see the Training section on the Actus website.

Welcome to the HR Uprising Podcast. This engaging podcast explores HR &lsquo;hot&rsquo; topics and challenges through conversations with relevant experts and real-life HR; O.D. or L&amp;D professionals. HR Uprising is about creating an inclusive forum that enables us to share and learn from experts and everyday professionals. Hosted by Actus CEO Lucinda Carney a Business Psychologist; Chartered Psychologist; Experienced HR Change Agent; Entrepreneur; Speaker and Coach. There are two types of show formats: The &lsquo;In focus&rsquo; episodes where Lucinda delves into a specialist topic in some depth and the &lsquo;Conversations with&rsquo; series where we interview experts and people like you. Our hope is that our shows are both informative and fun. The HR Uprising Podcast is all about learning through collaboration; taking evidence-based action and helping colleagues to have the confidence and skills to rise-up through their organisations by delivering real, lasting business value.&nbsp;
You can access more information on each Podcast including resources or links mentioned in the show at our website&nbsp;<a href="http://www.hruprising.com/" data-saferedirecturl="https://www.google.com/url?q=http://www.hruprising.com&amp;source=gmail&amp;ust=1740060841988000&amp;usg=AOvVaw0XMpuroKWEE5-66rsveRCF">www.hruprising.com</a>. If you are a forward-thinking HR; L&amp;D or O.D. professional who has a success story or challenge that others can learn from and you would like to be featured in future podcasts you can get in touch through one of the routes below.
Connect with us here:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Join the LinkedIn community: <a href="https://www.linkedin.com/groups/13714397/">https://www.linkedin.com/groups/13714397/</a>&nbsp;
LinkedIn: <a href="https://www.linkedin.com/in/lucindacarney/">https://www.linkedin.com/in/lucindacarney/</a>&nbsp;
Instagram: @hruprising | Facebook: @hruprising | X (Twitter): @hruprising | YouTube: @ActusSoftware&nbsp; &nbsp;
Lucinda is the founder and CEO of Actus Software, which offers a fully integrated HR solution designed to simplify performance management. Our comprehensive Performance, Learning, and Talent Suite enhances employee development and engagement. For more information, please visit our website at&nbsp;<a href="http://www.actus.co.uk/" data-saferedirecturl="https://www.google.com/url?q=http://www.actus.co.uk&amp;source=gmail&amp;ust=1740060841988000&amp;usg=AOvVaw0_4FDUSgSAlP5wpSYsgapj">www.actus.co.uk</a>&nbsp;and request a free demo from one of our HR experts. Our products include: Performance Management, Learning Management (LMS), Talent Management, 360 Feedback and Survey, Onboarding, HRIS and HR Compliance.&nbsp;
Connect with Actus here:
LinkedIn&nbsp;<a href="https://www.linkedin.com/company/2400060/admin/dashboard/">https://www.linkedin.com/company/2400060/admin/dashboard/</a>&nbsp;
Instagram: @actussoftware | Facebook: @actussoftware | YouTube: @ActusSoftware | X (Twitter): @ActusSoftware
Lucinda also offers bespoke, high-quality HR training through Actus&rsquo; learning solutions. Topics include: Dealing with Underperformance, Managing for High Performance, Change Superhero Training and Bite Size Training. For more information see the Training section on the Actus website.

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