Open Enrollment just wrapped up and call centers were center stage, handling a high volume of calls from patients looking to secure their health insurance for 2023. On the front lines ready to prevent call center failure was Cyara, a quality assurance technology company that helps organizations, including those in healthcare, spot problems and find resolve of them before the customers discover them and hang up. Show hosts Kym McNicholas and Dr. John Phillips talk to Cyara Senior Vice President of Customer Experience Dennis Reno about the biggest call enter fails and how to fix them. Also, a former Highway Patrol Call Center Supervisor, Connie, shares her limb saving story in our Save My Piggies series. She continued to help facilitate potentially life-saving calls for others while fighting for her own life. 

<p>Open Enrollment just wrapped up and call centers were center stage, handling a high volume of calls from patients looking to secure their health insurance for 2023. On the front lines ready to prevent call center failure was Cyara, a quality assurance technology company that helps organizations, including those in healthcare, spot problems and find resolve of them before the customers discover them and hang up. Show hosts Kym McNicholas and Dr. John Phillips talk to Cyara Senior Vice President of Customer Experience Dennis Reno about the biggest call enter fails and how to fix them. Also, a former Highway Patrol Call Center Supervisor, Connie, shares her limb saving story in our Save My Piggies series. She continued to help facilitate potentially life-saving calls for others while fighting for her own life. </p>

All of us have the power to create change. The advances in technology are now such that if you have an idea, it’s easier than ever to execute on it. “Kym McNicholas On Innovation” shares the journeys of successful entrepreneurs, innovators, and investors from around the world who will inspire you to create your own financial independence. The show also features some of the most advanced technologies you’ve never heard of that could be have an impact on your life, your business, and your career. 

Regular featured segments include “The Edge” which highlights businesses that are game-changing in the enterprise. Plus, each week in “HealthTech”, you’ll hear about a company that’s creating better, safer, faster, and cheaper technologies that will improve patient care and lower costs. And in our “Female Seeking Startup” series hear the success stories of some of the most powerful women who are creating game-changing technologies.

Produced and Published by The Innovators Network (http://TheInnovators.Network)

The Heart of Innovation with Kym McNicholas

The Heart of Innovation is 60 minutes with life and limb saving potential. Emmy Award-winning Journalist and Patient Navigator Kym McNicholas and Interventional Cardiologist Dr. John Phillips discuss new exciting ideas and innovation in healthcare. They tackle some of the greatest barriers to timely, effective patient care and discuss solutions with physicians, clinicians, policy makers, and most importantly, patients.

<p>The Heart of Innovation is 60 minutes with life and limb saving potential. Emmy Award-winning Journalist and Patient Navigator Kym McNicholas and Interventional Cardiologist Dr. John Phillips discuss new exciting ideas and innovation in healthcare. They tackle some of the greatest barriers to timely, effective patient care and discuss solutions with physicians, clinicians, policy makers, and most importantly, patients.</p>