Machine learning and robots are moving from providing invisible customer services like stacking shelves into providing frontline customer services. 

We talk to Andrew Baxter, the Chairman of Publicis Communications for Australia and New Zealand, about how cutting edge technologies in customer service are transforming marketing and what this means for the consumer.

You can subscribe to this podcast on Soundcloud, iTunes, Spotify, Stitcher, Libsyn or wherever you get your podcasts. You can follow us online on Flipboard (flip.it/jdwqTP), Twitter, or sbi.sydney.edu.au.

For shownotes and to hear more podcasts by Sydney Business Insights, visit sbi.sydney.edu.au/podcasts

Machine learning and robots are moving from providing invisible customer services like stacking shelves into providing frontline customer services. We talk to Andrew Baxter, the Chairman of Publicis Communications for Australia and New Zealand, about how cutting edge technologies in customer service are transforming marketing and what this means for the consumer. You can subscribe to this podcast on Soundcloud, iTunes, Spotify, Stitcher, Libsyn or wherever you get your podcasts. You can follow us online on Flipboard (flip.it/jdwqTP), Twitter, or sbi.sydney.edu.au. For shownotes and to hear more podcasts by Sydney Business Insights, visit sbi.sydney.edu.au/podcasts

Dr Sandra Peter and Prof Kai Riemer meet each week to put their spin on news impacting the future of business. From Sydney Business Insights at the University of Sydney.

Dr Sandra Peter and Prof Kai Riemer meet each week to put their spin on news impacting the future of business. From Sydney Business Insights at the University of Sydney.

The Future, This Week

This popular ongoing series features Sandra Peter and Kai Riemer, who meet once a week to put their own spin on news that is impacting the future of business. Sandra is the Director of Sydney Business Insights and Kai is the Leader of the Digital Disruption Research Group and together they discuss technology, business, the weird and the wonderful things that change the world.

This popular ongoing series features Sandra Peter and Kai Riemer, who meet once a week to put their own spin on news that is impacting the future of business. Sandra is the Director of Sydney Business Insights and Kai is the Leader of the Digital Disruption Research Group and together they discuss technology, business, the weird and the wonderful things that change the world.

Advertisement