Qantas 2024 financial results: Airline to spend $230m on customer experience improvements

Qantas is spending $230m for better food and finding lost bags, and paying staff more – so can Australians rediscover trust in this brand?

Qantas is spending $230m for better food and finding lost bags, and paying staff more – so can Australians rediscover trust in this brand? 

Find out more about The Front podcast here. You can read about this story and more on The Australian's website or on The Australian’s app.

This episode of The Front is presented and produced by Claire Harvey and edited by Josh Burton. The multimedia editor is Lia Tsamoglou and original music is composed by Jasper Leak.

Qantas is spending $230m for better food and finding lost bags, and paying staff more – so can Australians rediscover trust in this brand? 
Find out more about The Front podcast <a href="https://www.theaustralian.com.au/nation/the-front/podcast/7e7d42e8c77b597cf8532d2e0c847e10">here</a>. You can read about this story and more on The Australian's <a href="https://www.theaustralian.com.au/">website</a> or on The Australian’s app.
This episode of The Front is presented and produced by Claire Harvey and edited by Josh Burton. The multimedia editor is Lia Tsamoglou and original music is composed by Jasper Leak.

The Front brings the unrivalled journalism of Australia's national broadsheet to audio, featuring behind-the-scenes insight from our newsrooms.

The Front brings the unrivalled journalism of Australia’s national broadsheet to audio, featuring each day’s essential page one stories, journalists’ candid take on the issues that matter and behind-the-scenes insight from our newsrooms. 

To find out more about The Front you can link here and for more from the newsroom at The Australian link here or search for The Australian in your app store.

The Front brings the unrivalled journalism of Australia&rsquo;s national broadsheet to audio, featuring each day&rsquo;s essential page one stories, journalists&rsquo; candid take on the issues that matter and behind-the-scenes insight from our newsrooms.&nbsp;
To find out more about The Front you can link <a href="https://www.theaustralian.com.au/nation/the-front/podcast/7e7d42e8c77b597cf8532d2e0c847e10">here</a> and for more from the newsroom at The Australian link <a href="https://www.theaustralian.com.au/">here</a> or search for The Australian in your app store.

The Front brings the unrivalled journalism of Australia’s national broadsheet to audio, featuring each day’s essential page one stories.

The Front

The Front brings the unrivalled journalism of Australia’s national broadsheet to audio, featuring each day’s essential page one stories, journalists’ candid take on the issues that matter and behind-the-scenes insight from our newsrooms.

To find out more about The Front you can link here and for more from the newsroom at The Australian link here or search for The Australian in your app store.

The Front brings the unrivalled journalism of Australia&rsquo;s national broadsheet to audio, featuring each day&rsquo;s essential page one stories, journalists&rsquo; candid take on the issues that matter and behind-the-scenes insight from our newsrooms.
To find out more about The Front you can link <a href="https://www.theaustralian.com.au/nation/the-front/podcast/7e7d42e8c77b597cf8532d2e0c847e10">here</a> and for more from the newsroom at The Australian link <a href="https://www.theaustralian.com.au/">here</a> or search for The Australian in your app store.

Advertisement