As was the case last year, editor Jerry Limone looked at our annual Power List, our ranking of the biggest travel sellers in the U.S., for agencies that made big gains or wrote about innovative approaches to selling travel – and this year he zeroed in on OutsideAgents.com and a new agency on the list, Marvelous Mouse Travels.

Originally we thought this episode would focus on straight business talk, but right away the conversation got more about the “soft and fluffy” – that’s Chad Burt of OutsideAgents’ phrase – as he and Marvelous Mouse founder Kari Dillon traded strategies they used to keep their travel agents motivated, positive and productive during the push and pull of the pandemic.

In this episode we talked about implicit marketing, traveling to sell travel, talking to clients with empathy and using that powerful tool: listening.

Our summer 2022 series revisits some of our favorite Folo by Travel Weekly episodes. This episode was originally published June 26, 2022. It has been edited for length and clarity.

Episode sponsor:

This episode is sponsored by ALG Vacations. https:/www.algvacations.com

Related reading:

The 2022 Power List: https://www.travelweekly.com/power-list-2022

Marvelous Mouse Travels: https://marvelousmousetravels.com/

OutsideAGents.com https://outsideagents.com/

As was the case last year, editor Jerry Limone looked at our annual Power List, our ranking of the biggest travel sellers in the U.S., for agencies that made big gains or wrote about innovative approaches to selling travel – and this year he zeroed in on OutsideAgents.com and a new agency on the list, Marvelous Mouse Travels.
Originally we thought this episode would focus on straight business talk, but right away the conversation got more about the “soft and fluffy” – that’s Chad Burt of OutsideAgents’ phrase – as he and Marvelous Mouse founder Kari Dillon traded strategies they used to keep their travel agents motivated, positive and productive during the push and pull of the pandemic.
In this episode we talked about implicit marketing, traveling to sell travel, talking to clients with empathy and using that powerful tool: listening.
Our summer 2022 series revisits some of our favorite Folo by Travel Weekly episodes. This episode was originally published June 26, 2022. It has been edited for length and clarity.
Episode sponsor:
This episode is sponsored by ALG Vacations. https:/www.algvacations.com
Related reading:
The 2022 Power List: <a href="https://www.travelweekly.com/power-list-2022">https://www.travelweekly.com/power-list-2022</a>
Marvelous Mouse Travels: <a href="https://marvelousmousetravels.com/">https://marvelousmousetravels.com/</a>
OutsideAGents.com <a href="https://outsideagents.com/">https://outsideagents.com/</a>

Travel Weekly's team of reporters, editors and contributors explore ideas, share experiences and provide insight into what they’ve uncovered while reporting on some of the biggest trends in travel.

Travel Weekly's team of reporters, editors and contributors explore ideas, share experiences and provide insight into what they&rsquo;ve uncovered while reporting on some of the biggest trends in travel.

Hosted by Rebecca Tobin, managing editor of Travel Weekly

The Folo by Travel Weekly

Travel Weekly's team of reporters, editors and contributors take a deep dive into the biggest travel story of the week. 

In each episode, we invite invite our team of journalists and their trusted sources to delve into major travel trends that industry insiders, or just travelers, want to know about.  

You may be wondering: Why the Folo? Well, a folo -- f o l o -- is a journalism term, a kind of shorthand that basically means to follow a breaking news story with more in depth reporting and analysis. And at the Folo podcast, that's what we do. 

Hosted by Travel Weekly managing editor Rebecca Tobin.

Travel Weekly's team of reporters, editors and contributors take a deep dive into the biggest travel story of the week.&nbsp;
In each episode, we invite invite our team of journalists and their trusted sources to delve into major travel trends that industry insiders, or just travelers, want to know about. &nbsp;
You may be wondering: Why the Folo? Well, a folo -- f o l o -- is a journalism term, a kind of shorthand that basically means to follow a breaking news story with more in depth reporting and analysis. And at the Folo podcast, that's what we do.&nbsp;
Hosted by Travel Weekly managing editor Rebecca Tobin.