Award-winning speaker and author Joey Coleman returns with his strategic roadmap to attract, retain, and inspire employees – from first impression to lifelong advocacy. His eight phases of employee experience map the full journey an employee takes with an organisation, from considering a role to becoming a loyal champion of the brand. 

Each phase – beginning with the letter “A” to represent the gold standard in employee engagement – highlights a critical moment to engage, support, and build trust with employees, ensuring they feel valued and empowered every step of the way. 

Takeaways 
Employee experience begins long before the first official day on the job. 
The job offer phase is a two-way commitment, not a transaction. 
New hire doubt is common – proactive communication helps ease their uncertainty fast. 
Design a first day that excites, reassures, and builds immediate connection. 
Acclimation requires time, clarity, and ongoing support to build real confidence. 
Loyal employees deserve attention and appreciation to remain fully engaged long-term. 
Advocacy only happens when employees feel valued, trusted, and deeply connected. 
Promotions are transitions – re-onboarding is essential to set them up for success. 
Small, thoughtful actions build loyalty more than grand gestures ever will. 

Follow Joey Coleman 
https://joeycoleman.com/

Joey Coleman's books 
Never Lose a Customer Again https://amzn.to/4gMCktZ
Never Lose an Employee Again https://amzn.to/3VzFPeO

Books Joey recommends: 
All In: How Great Leaders Build Unstoppable Teams By Mike Michalowicz   https://amzn.to/42oQVG6
The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About by Mel Robbins https://amzn.to/4lscbUo

Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners 

Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/ 

Books – Learn more about our books https://evolutionpartners.com.au/books/
Made to Thrive: The practical, prescriptive guide on how to be a great CEO 
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process. 
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster. 

Follow me: 
on https://au.linkedin.com/in/bradleygiles  
on https://twitter.com/Evolution_Perth 

Enjoying the show? Leave a review 

Award-winning speaker and author Joey Coleman returns with his strategic roadmap to attract, retain, and inspire employees &ndash; from first impression to lifelong advocacy. His eight phases of employee experience map the full journey an employee takes with an organisation, from considering a role to becoming a loyal champion of the brand.&nbsp;
Each phase &ndash; beginning with the letter &ldquo;A&rdquo; to represent the gold standard in employee engagement &ndash; highlights a critical moment to engage, support, and build trust with employees, ensuring they feel valued and empowered every step of the way.&nbsp;
Takeaways&nbsp;
<ul>
<li>Employee experience begins long before the first official day on the job.&nbsp;</li>
<li>The job offer phase is a two-way commitment, not a transaction.&nbsp;</li>
<li>New hire doubt is common &ndash; proactive communication helps ease their uncertainty fast.&nbsp;</li>
<li>Design a first day that excites, reassures, and builds immediate connection.&nbsp;</li>
<li>Acclimation requires time, clarity, and ongoing support to build real confidence.&nbsp;</li>
<li>Loyal employees deserve attention and appreciation to remain fully engaged long-term.&nbsp;</li>
<li>Advocacy only happens when employees feel valued, trusted, and deeply connected.&nbsp;</li>
<li>Promotions are transitions &ndash; re-onboarding is essential to set them up for success.&nbsp;</li>
<li>Small, thoughtful actions build loyalty more than grand gestures ever will.&nbsp;</li>
</ul>
Follow Joey Coleman <a href="https://joeycoleman.com/">https://joeycoleman.com/</a>
Joey Coleman's books Never Lose a Customer Again <a href="https://amzn.to/4gMCktZ">https://amzn.to/4gMCktZ</a> Never Lose an Employee Again <a href="https://amzn.to/3VzFPeO">https://amzn.to/3VzFPeO</a>
Books Joey recommends:&nbsp; All In: How Great Leaders Build Unstoppable Teams By Mike Michalowicz&nbsp;&nbsp; <a href="https://amzn.to/42oQVG6">https://amzn.to/42oQVG6</a> The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About by Mel Robbins <a href="https://amzn.to/4lscbUo">https://amzn.to/4lscbUo</a>
Watch the episode on YouTube:&nbsp;<a href="https://www.youtube.com/@TheEvolutionPartners">https://www.youtube.com/@TheEvolutionPartners</a>&nbsp;
Newsletter &ndash; each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter&nbsp;<a href="https://evolutionpartners.com.au/subscribe/">https://evolutionpartners.com.au/subscribe/</a>&nbsp;
Books &ndash; Learn more about our books <a href="https://evolutionpartners.com.au/books/">https://evolutionpartners.com.au/books/</a> Made to Thrive: The practical, prescriptive guide on how to be a great CEO&nbsp; Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process. Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.&nbsp;
Follow me: on <a href="https://au.linkedin.com/in/bradleygiles">https://au.linkedin.com/in/bradleygiles</a>&nbsp; on&nbsp;<a href="https://twitter.com/Evolution_Perth">https://twitter.com/Evolution_Perth</a>&nbsp;
Enjoying the show? Leave a review&nbsp;

A place for the world’s leading thinkers, planners and doers.

The Evolution Partners is a weekly podcast hosted by Brad Giles. Join Brad as he engages in conversations with some of the world’s sharpest minds, learning a bit more about them and delving into what makes them tick.

A place for the world’s leading thinkers, planners and doers.
The Evolution Partners is a weekly podcast hosted by Brad Giles. Join Brad as he engages in conversations with some of the world’s sharpest minds, learning a bit more about them and delving into what makes them tick.

The Evolution Partners

Each week Brad Giles talks with the world’s leading thinkers, planners and doers who are helping to build great companies in their own way.

We learn how the work they’re doing is creating an impact and get to know a little bit more about them, and what makes them tick.

Each week Brad Giles talks with the world’s leading thinkers, planners and doers who are helping to build great companies in their own way.
We learn how the work they’re doing is creating an impact and get to know a little bit more about them, and what makes them tick.