Joey Coleman helps companies retain customers and employees using his 100-day methodology. He’s an award-winning speaker and best-selling author, with companies like Whirlpool and Zappos as clients. 

Joey talks about the importance of personalised customer experiences to foster loyalty and engagement. He highlights the connection between customer and employee experience, suggesting that both are essential for business success. Joey encourages businesses to focus on small, impactful gestures that make customers feel valued, ultimately enhancing both customer and employee satisfaction. He says that creating remarkable experiences doesn’t require large investments, just intentionality and focus on the human element, making it a rewarding endeavour for everyone. 

Takeaways 
Regular communication and thoughtful gestures leave a lasting impression on customers.
Reassure customers quickly after a purchase to reduce buyer’s remorse.
Technology helps big brands create positive moments, but small businesses can too.
Small, consistent acts of appreciation build emotional connections with customers.
Acknowledge unique customer behaviours to strengthen relationships and build trust.
Implementing customer experience improvements starts with focusing on small, actionable steps.
Build internal alignment with a clear value-focused mission to ensure cohesive efforts.
A business that truly cares creates lasting connections and advocates for its brand.

Follow Joey Coleman 
https://joeycoleman.com/

Joey Coleman's books 
Never Lose a Customer Again https://amzn.to/4gMCktZ
Never Lose an Employee Again https://amzn.to/3VzFPeO

Books Joey recommends 
The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share by Dan Gingiss https://amzn.to/4g773BQ
Creating Superfans: How To Turn Your Customers Into Lifelong Advocates by Brittany Hodak https://amzn.to/3W0ifZd

Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners 

Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/ 

Books – Learn more about our books https://evolutionpartners.com.au/books/ 
Made to Thrive: The practical, prescriptive guide on how to be a great CEO 
Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process. 
Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.

Follow me: 
on https://au.linkedin.com/in/bradleygiles 
on https://twitter.com/Evolution_Perth

Enjoying the show? Leave a review 

Joey Coleman helps companies retain customers and employees using his 100-day methodology. He&rsquo;s an award-winning speaker and best-selling author, with companies like Whirlpool and Zappos as clients.&nbsp;
Joey talks about the importance of personalised customer experiences to foster loyalty and engagement. He highlights the connection between customer and employee experience, suggesting that both are essential for business success. Joey encourages businesses to focus on small, impactful gestures that make customers feel valued, ultimately enhancing both customer and employee satisfaction. He says that creating remarkable experiences doesn&rsquo;t require large investments, just intentionality and focus on the human element, making it a rewarding endeavour for everyone.&nbsp;
Takeaways&nbsp;
<ul>
<li>Regular communication and thoughtful gestures leave a lasting impression on customers.</li>
<li>Reassure customers quickly after a purchase to reduce buyer&rsquo;s remorse.</li>
<li>Technology helps big brands create positive moments, but small businesses can too.</li>
<li>Small, consistent acts of appreciation build emotional connections with customers.</li>
<li>Acknowledge unique customer behaviours to strengthen relationships and build trust.</li>
<li>Implementing customer experience improvements starts with focusing on small, actionable steps.</li>
<li>Build internal alignment with a clear value-focused mission to ensure cohesive efforts.</li>
<li>A business that truly cares creates lasting connections and advocates for its brand.</li>
</ul>
Follow Joey Coleman&nbsp; <a href="https://joeycoleman.com/">https://joeycoleman.com/</a>
Joey Coleman's books Never Lose a Customer Again <a href="https://amzn.to/4gMCktZ">https://amzn.to/4gMCktZ</a> Never Lose an Employee Again&nbsp;<a href="https://amzn.to/3VzFPeO">https://amzn.to/3VzFPeO</a>
Books Joey recommends&nbsp; The Experience Maker: How to Create Remarkable Experiences That Your Customers Can&rsquo;t Wait to Share by Dan Gingiss <a href="https://amzn.to/4g773BQ">https://amzn.to/4g773BQ</a> Creating Superfans: How To Turn Your Customers Into Lifelong Advocates by Brittany Hodak&nbsp;<a href="https://amzn.to/3W0ifZd">https://amzn.to/3W0ifZd</a>
Watch the episode on YouTube: <a href="https://www.youtube.com/@TheEvolutionPartners">https://www.youtube.com/@TheEvolutionPartners</a>&nbsp;
Newsletter &ndash; each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter <a href="https://evolutionpartners.com.au/subscribe/">https://evolutionpartners.com.au/subscribe/</a>&nbsp;
Books &ndash; Learn more about our books&nbsp;<a href="https://evolutionpartners.com.au/books/">https://evolutionpartners.com.au/books/</a>&nbsp; Made to Thrive: The practical, prescriptive guide on how to be a great CEO&nbsp; Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process.&nbsp; Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.
Follow me: on <a href="https://au.linkedin.com/in/bradleygiles">https://au.linkedin.com/in/bradleygiles</a>&nbsp; on <a href="https://twitter.com/Evolution_Perth">https://twitter.com/Evolution_Perth</a>
Enjoying the show? Leave a review&nbsp;

A place for the world’s leading thinkers, planners and doers.

The Evolution Partners is a weekly podcast hosted by Brad Giles. Join Brad as he engages in conversations with some of the world’s sharpest minds, learning a bit more about them and delving into what makes them tick.

A place for the world’s leading thinkers, planners and doers.
The Evolution Partners is a weekly podcast hosted by Brad Giles. Join Brad as he engages in conversations with some of the world’s sharpest minds, learning a bit more about them and delving into what makes them tick.

The Evolution Partners

Each week Brad Giles talks with the world’s leading thinkers, planners and doers who are helping to build great companies in their own way.

We learn how the work they’re doing is creating an impact and get to know a little bit more about them, and what makes them tick.

Each week Brad Giles talks with the world’s leading thinkers, planners and doers who are helping to build great companies in their own way.
We learn how the work they’re doing is creating an impact and get to know a little bit more about them, and what makes them tick.