Look, a lot more people, whether you're a fan of them or not, are thinking about buying an electric vehicle. There are more evs on the market, and the prices have been coming down that there's a lot of choice. But there's been some information released today which shows that there are still serious concerns about battery longevity and the overall cost of ownership of an electric vehicle, particularly around issues of service, warranty, repairs and if you have an accident. My Car Mobility Index has been released and I'm joined in the program by Adele Coswillow, who's the chief customer officer with My Car. Hello.

Look, a lot more people, whether you're a fan of them or not, are thinking about buying an electric vehicle. There are more evs on the market, and the prices have been coming down that there's a lot of choice. But there's been some information released today which shows that there are still serious concerns about battery longevity and the overall cost of ownership of an electric vehicle, particularly around issues of service, warranty, repairs and if you have an accident. My Car Mobility Index has been released and I'm joined in the program by Adele Coswillow, who's the chief customer officer with My Car. Hello.

Adel, Good afternoon, Clinton, and it's great to be here.

Adel, Good afternoon, Clinton, and it's great to be here.

Look really good topic that you've raised today, and you have released this information through my Car. It has found that a lot of austrainers are still worried about batteries.

Look really good topic that you've raised today, and you have released this information through my Car. It has found that a lot of austrainers are still worried about batteries.

Yeah, that's all right. I mean it's not only battery life, it's ownership costs and resale value. I mean some of the comments you mentioned as I was just tuning in.

Yeah, that's all right. I mean it's not only battery life, it's ownership costs and resale value. I mean some of the comments you mentioned as I was just tuning in.

Now tell me you and this is what my cars all about. They do run service centers across the country. I've heard there's a significant issue with having people trained to ASU you repair evs at your chain? Are you repairing evs now and servicing them?

Now tell me you and this is what my cars all about. They do run service centers across the country. I've heard there's a significant issue with having people trained to ASU you repair evs at your chain? Are you repairing evs now and servicing them?

Yeah, we absolutely are. We actually have an existing relationship with BYD which began in twenty twenty one, and so we ensure that, you know, our technicians received specialized training to service those BYD vehicles and we actually have forty three EV stores already, so those EV vehicles. Of course, I'm more than welcome to come and visit us at a MICAS store, and we are in a position to service it is possible service.

Yeah, we absolutely are. We actually have an existing relationship with BYD which began in twenty twenty one, and so we ensure that, you know, our technicians received specialized training to service those BYD vehicles and we actually have forty three EV stores already, so those EV vehicles. Of course, I'm more than welcome to come and visit us at a MICAS store, and we are in a position to service it is possible service.

Is it right that evs generally need less servicing than a standard ice engine?

Is it right that evs generally need less servicing than a standard ice engine?

Yeah, that is certainly correct, But there are similarities between servicing of you know, a current ice vehicle and of course an EV. And never forget tires, no matter what, we'll always need to change tires. And whether it's an ice vehicle and EV.

Yeah, that is certainly correct, But there are similarities between servicing of you know, a current ice vehicle and of course an EV. And never forget tires, no matter what, we'll always need to change tires. And whether it's an ice vehicle and EV.

How long can you expect an electric vehicle battery to last, because that is what people are worried about.

How long can you expect an electric vehicle battery to last, because that is what people are worried about.

Yeah, and look, I think that's really up to the different manufacturers, and so I think as time goes on, we'll learn more and more about that. But the mobility index, really that was just kind of showing us just the sentiment towards electric vehicles, and as you would have noticed, you know, in the research, it showed that the same question that we've asked here on near around how Australian's feeling around transitioning to evs, we did see that come down twelve points from last year, so there's still certainly interest is growing, but there's certainly more questions now. And I think it's not that people are against the idea, it's just more about uncertain So what are.

Yeah, and look, I think that's really up to the different manufacturers, and so I think as time goes on, we'll learn more and more about that. But the mobility index, really that was just kind of showing us just the sentiment towards electric vehicles, and as you would have noticed, you know, in the research, it showed that the same question that we've asked here on near around how Australian's feeling around transitioning to evs, we did see that come down twelve points from last year, so there's still certainly interest is growing, but there's certainly more questions now. And I think it's not that people are against the idea, it's just more about uncertain So what are.

The concerns that people have other than batteries.

The concerns that people have other than batteries.

Well, as we mentioned, it's really just still around the ownership costs and resale value. I think that for us, you know, there's we really need to be clear, we need to provide probably jug and free information to those EV owners around how to care for their battery solutions. But I think it's not just that there's obviously charging networks and how we can prioritize innovation to build on those tech advancements. It's just more around the education and how we can bring that to life and have people feel more confident about driving evs and understanding their vehicle.

Well, as we mentioned, it's really just still around the ownership costs and resale value. I think that for us, you know, there's we really need to be clear, we need to provide probably jug and free information to those EV owners around how to care for their battery solutions. But I think it's not just that there's obviously charging networks and how we can prioritize innovation to build on those tech advancements. It's just more around the education and how we can bring that to life and have people feel more confident about driving evs and understanding their vehicle.

And I think some of that's going to take time once they're now more electric vehicles on the resale market as well. Thank you if you're Timeadel, No, thank you Deel Coswilo, who's the chief customer officer of my Car. Now my car They are servicing evs now that they service mostly internal combustion engine cars. I think the biggest issue with giving people confidence in buying electric car is going to be what happens on the second hand market. Yes, of course you can now buy electric vehicles on the second hand market, but you don't see a lot of say, eight year old nine year old Teslas. Is that going to give you confidence buying a Tesla that has a battery that's eight or nine years old. The servicing costs, because there are effectively fewer moving parts in an EV over those initial years that you have electric vehicle, they should be lower than a petrol driven car or a diesel driven car. The problem is going to be what happens when they say reach nine ten years of age. I drive a thirteen year old car and quite you know, I had a big service last week. Cost a lot to keep your thirteen year old car on the road, But it's going to cost a lot more when you need to get a new battery after eight years

And I think some of that's going to take time once they're now more electric vehicles on the resale market as well. Thank you if you're Timeadel, No, thank you Deel Coswilo, who's the chief customer officer of my Car. Now my car They are servicing evs now that they service mostly internal combustion engine cars. I think the biggest issue with giving people confidence in buying electric car is going to be what happens on the second hand market. Yes, of course you can now buy electric vehicles on the second hand market, but you don't see a lot of say, eight year old nine year old Teslas. Is that going to give you confidence buying a Tesla that has a battery that's eight or nine years old. The servicing costs, because there are effectively fewer moving parts in an EV over those initial years that you have electric vehicle, they should be lower than a petrol driven car or a diesel driven car. The problem is going to be what happens when they say reach nine ten years of age. I drive a thirteen year old car and quite you know, I had a big service last week. Cost a lot to keep your thirteen year old car on the road, But it's going to cost a lot more when you need to get a new battery after eight years