Jeremy Cordeaux talks with Barry Urquhart, an expert in service marketing, about customer service, automation, and the impact of technology on businesses. Here’s a summary of the main topics covered:
Introduction to Barry Urquhart: Introduction and brief history of Barry's expertise in service marketing.
Customer Service Issues: Discussion on the state of customer service, including the disparity between business owners' perceptions and customers' actual experiences.
Automation and Personal Service: The impact of automation and artificial intelligence on customer service and the importance of maintaining personal interactions.
Service Expectations: Research findings on customer expectations and the psychological impact of wait times.
Economic Implications: Discussion on Australia's productivity and economic situation, including the effects of immigration on the economy.
Hospitality and Retail Challenges: The importance of customer service in hospitality and retail sectors, and the challenges businesses face in providing good service.
Generational Differences: Observations on how younger generations prefer interacting with technology over human contact.
Advertising and Consumer Trust: Insights on the effectiveness of advertising and the decline in consumer trust.
Cultural Shifts: Changes in cultural practices, such as Easter traditions and the influence of "wokeism" on business practices.
Retail Success Stories: Discussion on successful retail operations like Bunnings and their customer service strategies.

Jeremy Cordeaux talks with Barry Urquhart, an expert in service marketing, about customer service, automation, and the impact of technology on businesses. Here’s a summary of the main topics covered:
<ul>
<li>Introduction to Barry Urquhart: Introduction and brief history of Barry's expertise in service marketing.</li>
<li>Customer Service Issues: Discussion on the state of customer service, including the disparity between business owners' perceptions and customers' actual experiences.</li>
<li>Automation and Personal Service: The impact of automation and artificial intelligence on customer service and the importance of maintaining personal interactions.</li>
<li>Service Expectations: Research findings on customer expectations and the psychological impact of wait times.</li>
<li>Economic Implications: Discussion on Australia's productivity and economic situation, including the effects of immigration on the economy.</li>
<li>Hospitality and Retail Challenges: The importance of customer service in hospitality and retail sectors, and the challenges businesses face in providing good service.</li>
<li>Generational Differences: Observations on how younger generations prefer interacting with technology over human contact.</li>
<li>Advertising and Consumer Trust: Insights on the effectiveness of advertising and the decline in consumer trust.</li>
<li>Cultural Shifts: Changes in cultural practices, such as Easter traditions and the influence of "wokeism" on business practices.</li>
<li>Retail Success Stories: Discussion on successful retail operations like Bunnings and their customer service strategies.</li>
</ul>

Daily opinions from Commercial Radio Hall of Fame inductee and Walkley award winning journalist Jeremy Cordeaux.


Jeremy Cordeaux has worked successfully in all facets of the media: radio, television and print as well as marketing, promotions, public relations and media training.

 He has gone from Office Boy to Presenter, Programme Manager, General Manager, Managing Director and Owner of three highly successful radio stations.

He started his career at Radio 2GB at the age of 16, he moved to 2GF Grafton and one year later was recruited by Channel 10 Sydney.

At Channel 10 Jeremy Cordeaux learned the business of television: ‘general on-air duties’, ‘hostings’, and ‘news reading’.

Grundy’s chose him to host the very successful, national teenage show “Blind Date”.

He wrote, packaged and hosted his own programmes “The Better Half” and “Ten on Travel and People” (10 on TAP).

 In 1973 Cordeaux was asked to take over the John Pearce Morning Show on Radio 2GB. In 1974 he was promoted to the all important Breakfast programme.

Cordeaux moved to Adelaide in 1976 ahead of 2GB’s disastrous conversion to Rock ‘n Roll.

The following thirty years saw Jeremy Cordeaux’s Morning Show, “The Court of Public Opinion”, on Radio 5DN – always at or near the top of the ratings.

Over the years, amongst other achievements, Cordeaux has won:

         a Walkley Award for Excellence in Journalism

            three Gold Medals from the International Radio Festival of New York for

Best Talk Show Host in the World

            a bronze medal for the Best Community Programme in the World

            twice a finalist as the Best Radio Personality in the World

While running the very successful Morning Show, Cordeaux acquired a ten percent interest in 5DN and six months later was promoted to Managing Director.

In the last thirty years Jeremy has worked for all the major television networks in Adelaide: presenting “Cordeaux’s Adelaide” for Channel 9, “State Affair” and the “Nightly News” for Channel 7 and editorials for “Ten’s News Hour”.

He wrote a popular column for the Murdoch afternoon newspaper “The News” for several years.

In 1990 Jeremy Cordeaux sold his interest in 5DN and bought Radio Stations 5AD and 5SE from Hoyts Media. 

Four years later he set up the first radio “combo” in Australia owning and running the highly successful number one FM music station 5AD and the number one AM talk station 5DN: All the while continuing to present his Morning Talk Show from 9.00am till 1.00pm.

In 1996 Cordeaux sold his company to the Australian Radio Network. He remained on-air for the next ten years.

Jeremy Cordeaux was the founding Chairman of the Variety Club of SA, is currently an Ambassador and Life Member for Variety’s Tent 75; a Life Member of the Royal Institution for Deaf and Blind Children in NSW; Patron of the Motor Neurone Disease Association of SA; on divisional council Red Cross for ten years; on the board of SA Great for ten years and on the board of the Smith Family for five years.

He is a member of the Australian Club, the Union and Pioneer’s Club, and a Life Member of the Order of Australia Association.

In 2003 he was Knighted by The Order of St John for his services to the community, and in 2006 acknowledged in the Queen’s Birthday Honours List with an Order of Australia, AM.

Jeremy and his wife, Caroline Peacock, have homes in Adelaide, Sydney and Hamilton Island. They have one son and Jeremy has three adult children from a previous marriage.

His latest venture was producing and presenting a news, talk, current affairs, chat show which he calls “The Court of Public Opinion” – an “eccentric” programme recorded in Cordeaux’s extensive garage.  

His hobbies include: the media, art, old cars, reading and gardening.

Daily opinions from Commercial Radio Hall of Fame inductee and Walkley award winning journalist Jeremy Cordeaux.
 Jeremy Cordeaux has worked successfully in all facets of the media: radio, television and print as well as marketing, promotions, public relations and media training.  He has gone from Office Boy to Presenter, Programme Manager, General Manager, Managing Director and Owner of three highly successful radio stations. He started his career at Radio 2GB at the age of 16, he moved to 2GF Grafton and one year later was recruited by Channel 10 Sydney. At Channel 10 Jeremy Cordeaux learned the business of television: ‘general on-air duties’, ‘hostings’, and ‘news reading’. Grundy’s chose him to host the very successful, national teenage show “Blind Date”. He wrote, packaged and hosted his own programmes “The Better Half” and “Ten on Travel and People” (10 on TAP).  In 1973 Cordeaux was asked to take over the John Pearce Morning Show on Radio 2GB. In 1974 he was promoted to the all important Breakfast programme. Cordeaux moved to Adelaide in 1976 ahead of 2GB’s disastrous conversion to Rock ‘n Roll. The following thirty years saw Jeremy Cordeaux’s Morning Show, “The Court of Public Opinion”, on Radio 5DN – always at or near the top of the ratings. Over the years, amongst other achievements, Cordeaux has won:          a Walkley Award for Excellence in Journalism             three Gold Medals from the International Radio Festival of New York for             Best Talk Show Host in the World             a bronze medal for the Best Community Programme in the World             twice a finalist as the Best Radio Personality in the World While running the very successful Morning Show, Cordeaux acquired a ten percent interest in 5DN and six months later was promoted to Managing Director. In the last thirty years Jeremy has worked for all the major television networks in Adelaide: presenting “Cordeaux’s Adelaide” for Channel 9, “State Affair” and the “Nightly News” for Channel 7 and editorials for “Ten’s News Hour”. He wrote a popular column for the Murdoch afternoon newspaper “The News” for several years. In 1990 Jeremy Cordeaux sold his interest in 5DN and bought Radio Stations 5AD and 5SE from Hoyts Media.  Four years later he set up the first radio “combo” in Australia owning and running the highly successful number one FM music station 5AD and the number one AM talk station 5DN: All the while continuing to present his Morning Talk Show from 9.00am till 1.00pm. In 1996 Cordeaux sold his company to the Australian Radio Network. He remained on-air for the next ten years. Jeremy Cordeaux was the founding Chairman of the Variety Club of SA, is currently an Ambassador and Life Member for Variety’s Tent 75; a Life Member of the Royal Institution for Deaf and Blind Children in NSW; Patron of the Motor Neurone Disease Association of SA; on divisional council Red Cross for ten years; on the board of SA Great for ten years and on the board of the Smith Family for five years. He is a member of the Australian Club, the Union and Pioneer’s Club, and a Life Member of the Order of Australia Association. In 2003 he was Knighted by The Order of St John for his services to the community, and in 2006 acknowledged in the Queen’s Birthday Honours List with an Order of Australia, AM. Jeremy and his wife, Caroline Peacock, have homes in Adelaide, Sydney and Hamilton Island. They have one son and Jeremy has three adult children from a previous marriage. His latest venture was producing and presenting a news, talk, current affairs, chat show which he calls “The Court of Public Opinion” – an “eccentric” programme recorded in Cordeaux’s extensive garage.   His hobbies include: the media, art, old cars, reading and gardening.

The Court of Public Opinion with Jeremy Cordeaux AM

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LIVE: The Real Cost of Automation: Barry Urquhart on Why Personal Service Still Matters

Jeremy Cordeaux welcomes listeners into the New Year with a powerful preview of what’s coming next on The Court of Public Opinion.

From global political unrest and leadership shake-ups to pressing Australian issues demanding accountability, Jeremy lays out why 2026 is already shaping up to be a year of intense debate and critical conversations.

Live streams return soon — and there is no shortage of topics to tackle.

Show Notes / Additional Info

📅 Live streams return from January 20
🕘 Fridays, 9 a.m. – 12 p.m. (ACST)
📍 Streaming from the dining room table
🌐 jeremycordeaux.com | auscastnetwork.com

Jeremy Cordeaux welcomes listeners into the New Year with a powerful preview of what&rsquo;s coming next on The Court of Public Opinion.
From global political unrest and leadership shake-ups to pressing Australian issues demanding accountability, Jeremy lays out why 2026 is already shaping up to be a year of intense debate and critical conversations.
Live streams return soon &mdash; and there is no shortage of topics to tackle.
<hr data-start="845" data-end="848">
Show Notes / Additional Info
📅 Live streams return from January 20 🕘 Fridays, 9 a.m. &ndash; 12 p.m. (ACST) 📍 Streaming from the dining room table 🌐 jeremycordeaux.com | auscastnetwork.com

Jeremy Cordeaux: So Much To Talk About In 2026

In this extraordinary Garage edition, Jeremy Cordeaux breaks his planned summer silence to address what he calls a national watershed moment following the Bondi Beach attack on the Jewish community. Jeremy condemns political platitudes and media theatrics, arguing the tragedy was preventable and had nothing to do with gun laws. He challenges the federal government’s response, criticises political correctness in national security, and questions why extremist threats were not acted on despite prior intelligence awareness.

Jeremy delivers a blunt assessment of multiculturalism, border security, immigration screening, and the government’s reluctance to confront Islamic extremism for political reasons. He contrasts Australia’s approach with Israel’s security reality, warns against disarming law-abiding citizens, and calls for honesty about values, assimilation, and national identity. It is one of Jeremy’s most uncompromising commentaries to date — urgent, emotional, and unapologetically direct.


Jeremy returns early due to a “national watershed moment”


Bondi Beach attack targeting the Jewish community


Media reaction and political platitudes


Absence of condemnation from Muslim clerics


Federal government’s focus on tightening gun laws


Claim that Australia already has the world’s toughest gun laws


Political sensitivity around Muslim electorates


Government recognition of a Palestinian state


Historical pattern of socialist governments disarming citizens


ASIO’s prior investigation into the accused attackers


Alleged Islamic State connections and extremist material


Failure to deport or detain despite warning signs


Comparison with Israel’s armed civilian culture


Claim that terrorism is about ideology, not guns


Distinction between peaceful Muslims and extremists


Multiculturalism vs national security


Border control as the first line of defence


Political correctness blocking security decisions


Immigration screening and values compatibility


Criticism of the United Nations


Surveillance impracticality at scale


Religious extremism and anti-Semitism


Western values vs incompatible belief systems


Assimilation vs parallel communities


Government priorities and political self-interest


Absence of clerical condemnation post-attack


Christmas message and sign-off

In this extraordinary Garage edition, Jeremy Cordeaux breaks his planned summer silence to address what he calls a national watershed moment following the Bondi Beach attack on the Jewish community. Jeremy condemns political platitudes and media theatrics, arguing the tragedy was preventable and had nothing to do with gun laws. He challenges the federal government&rsquo;s response, criticises political correctness in national security, and questions why extremist threats were not acted on despite prior intelligence awareness.
Jeremy delivers a blunt assessment of multiculturalism, border security, immigration screening, and the government&rsquo;s reluctance to confront Islamic extremism for political reasons. He contrasts Australia&rsquo;s approach with Israel&rsquo;s security reality, warns against disarming law-abiding citizens, and calls for honesty about values, assimilation, and national identity. It is one of Jeremy&rsquo;s most uncompromising commentaries to date &mdash; urgent, emotional, and unapologetically direct.
<ul>
<li data-start="1558" data-end="1619">
Jeremy returns early due to a &ldquo;national watershed moment&rdquo;
</li>
<li data-start="1620" data-end="1673">
Bondi Beach attack targeting the Jewish community
</li>
<li data-start="1674" data-end="1717">
Media reaction and political platitudes
</li>
<li data-start="1718" data-end="1765">
Absence of condemnation from Muslim clerics
</li>
<li data-start="1766" data-end="1819">
Federal government&rsquo;s focus on tightening gun laws
</li>
<li data-start="1820" data-end="1886">
Claim that Australia already has the world&rsquo;s toughest gun laws
</li>
<li data-start="1887" data-end="1938">
Political sensitivity around Muslim electorates
</li>
<li data-start="1939" data-end="1988">
Government recognition of a Palestinian state
</li>
<li data-start="1989" data-end="2055">
Historical pattern of socialist governments disarming citizens
</li>
<li data-start="2056" data-end="2113">
ASIO&rsquo;s prior investigation into the accused attackers
</li>
<li data-start="2114" data-end="2174">
Alleged Islamic State connections and extremist material
</li>
<li data-start="2175" data-end="2228">
Failure to deport or detain despite warning signs
</li>
<li data-start="2229" data-end="2280">
Comparison with Israel&rsquo;s armed civilian culture
</li>
<li data-start="2281" data-end="2333">
Claim that terrorism is about ideology, not guns
</li>
<li data-start="2334" data-end="2389">
Distinction between peaceful Muslims and extremists
</li>
<li data-start="2390" data-end="2431">
Multiculturalism vs national security
</li>
<li data-start="2432" data-end="2479">
Border control as the first line of defence
</li>
<li data-start="2480" data-end="2533">
Political correctness blocking security decisions
</li>
<li data-start="2534" data-end="2584">
Immigration screening and values compatibility
</li>
<li data-start="2585" data-end="2620">
Criticism of the United Nations
</li>
<li data-start="2621" data-end="2661">
Surveillance impracticality at scale
</li>
<li data-start="2662" data-end="2703">
Religious extremism and anti-Semitism
</li>
<li data-start="2704" data-end="2753">
Western values vs incompatible belief systems
</li>
<li data-start="2754" data-end="2794">
Assimilation vs parallel communities
</li>
<li data-start="2795" data-end="2848">
Government priorities and political self-interest
</li>
<li data-start="2849" data-end="2897">
Absence of clerical condemnation post-attack
</li>
<li data-start="2898" data-end="2932">
Christmas message and sign-off
</li>
</ul>

Jeremy Cordeaux argues the Bondi Beach terror attack was entirely preventable, blaming political cowardice, ignored warnings and a failure to confront extremism.

A National Disgrace: Jeremy Cordeaux on Bondi, Extremism & Government Failure

In the final Garage edition for 2025, Jeremy Cordeaux delivers a sharp, wide-ranging commentary that pulls no punches. From the long-delayed Jobs for Mates review exposing political nepotism in government board appointments, to the continued failure to implement child safety recommendations from the Royal Commission, Jeremy questions integrity, accountability and public trust. He criticises the $1.6 million renovation of the Greens’ party room, calls out ideological overreach in schools with gender-neutral toilets for young children, and challenges the credibility of Australia’s Sex Discrimination Commissioner.

Jeremy also recommits to the fight against the ongoing brumby cull in Kosciuszko National Park, accusing government boards and the media of silence and cruelty. The episode wraps with reflections on governance, values, cultural priorities and a festive sign-off, marking the end of another uncompromising year from the garage.

In the final Garage edition for 2025, Jeremy Cordeaux delivers a sharp, wide-ranging commentary that pulls no punches. From the long-delayed Jobs for Mates review exposing political nepotism in government board appointments, to the continued failure to implement child safety recommendations from the Royal Commission, Jeremy questions integrity, accountability and public trust. He criticises the $1.6 million renovation of the Greens&rsquo; party room, calls out ideological overreach in schools with gender-neutral toilets for young children, and challenges the credibility of Australia&rsquo;s Sex Discrimination Commissioner.
Jeremy also recommits to the fight against the ongoing brumby cull in Kosciuszko National Park, accusing government boards and the media of silence and cruelty. The episode wraps with reflections on governance, values, cultural priorities and a festive sign-off, marking the end of another uncompromising year from the garage.

Jeremy Cordeaux slams the long-hidden Jobs for Mates review, accusing governments of nepotism, political favours and eroding trust in public institutions.

LIVE: The Real Cost of Automation: Barry Urquhart on Why Personal Service Still Matters

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The Court of Public Opinion with Jeremy Cordeaux AM

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