How do you scale authentic, human-first hospitality across 800,000 associates in 140 countries?

In this episode of the Love Your People Podcast, host John Duisberg sits down with Ty Breland, Chief Human Resources Officer and Executive Vice President of Global Operations Services at Marriott International. Drawing from his 22-year journey at Marriott, Ty discusses the connective tissue between HR and operations, explaining how taking care of associates directly translates into exceptional customer experiences.

Ty shares behind-the-scenes insights into Marriott's authentic employer brand ("Be"), the creation of cross-trained "iJobs" to boost engagement and employability, and how Marriott uses AI technology to give associates "superpowers" that enhance human connection rather than replace it

💡 Don’t miss future episodes! Join our community at https://www.itagroup.com/insights for insights and tools to grow as a people-first leader.

Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.

Resources from this Episode
Learn more about Marriott's careers and culture: https://careers.marriott.com/ 
Follow Ty Breland on LinkedIn: https://www.linkedin.com/in/ty-breland/
Connect with host John Duisberg on LinkedIn: https://www.linkedin.com/in/john-duisberg/ 
Learn more about ITA Group: https://www.itagroup.com/ 

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

How do you scale authentic, human-first hospitality across 800,000 associates in 140 countries?
In this episode of the Love Your People Podcast, host John Duisberg sits down with Ty Breland, Chief Human Resources Officer and Executive Vice President of Global Operations Services at Marriott International. Drawing from his 22-year journey at Marriott, Ty discusses the connective tissue between HR and operations, explaining how taking care of associates directly translates into exceptional customer experiences.
Ty shares behind-the-scenes insights into Marriott's authentic employer brand ("Be"), the creation of cross-trained "iJobs" to boost engagement and employability, and how Marriott uses AI technology to give associates "superpowers" that enhance human connection rather than replace it
💡 Don&rsquo;t miss future episodes! Join our community at <a href="https://www.itagroup.com/insights">https://www.itagroup.com/insights</a> for insights and tools to grow as a people-first leader.
Please note: SHRM and HRCI credit codes for episodes beyond two years of their original air date are no longer active. Check our current Love Your People episodes for the latest valid codes.
Resources from this Episode
<ul>
<li aria-level="1">Learn more about Marriott's careers and culture: <a href="https://careers.marriott.com/">https://careers.marriott.com/</a>&nbsp;</li>
<li aria-level="1">Follow Ty Breland on LinkedIn: <a href="https://www.linkedin.com/in/ty-breland/">https://www.linkedin.com/in/ty-breland/</a></li>
<li aria-level="1">Connect with host John Duisberg on LinkedIn: <a href="https://www.linkedin.com/in/john-duisberg/">https://www.linkedin.com/in/john-duisberg/</a>&nbsp;</li>
<li aria-level="1">Learn more about ITA Group: <a href="https://www.itagroup.com/">https://www.itagroup.com/</a>&nbsp;</li>
</ul>
Credits
<ul>
<li aria-level="1">Theme Music 🎵<a href="https://www.pond5.com/artist/dpmusic">DPMusic</a> from Pond5.com</li>
<li aria-level="1">Produced by <a href="https://chatwithleaders.com">ChatWithLeadersMedia.com</a></li>
</ul>

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.

Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.

Subscribe now and join the movement of loving your people to transform your workplace—and your business.

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.
Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.
Subscribe now and join the movement of loving your people to transform your workplace&mdash;and your business.

At the heart of every successful business is a strong culture. Find out how high-achieving people leaders are putting their employees first - and why it makes all the difference.