What does it take to align employee engagement with measurable business success?

In this episode of the Love Your People Podcast, Mark Hickman, Chief Human Resources Officer at FirstBank, and Jerrold Hill, Vice President and Head of HR at Fiserv, share their transformative leadership journeys. Together, they explore how prioritizing people-first strategies not only enhances employee engagement but also delivers real business impact.

Mark and Jerrold unpack actionable strategies like connecting frontline associates to the company mission, fostering emotional engagement, and leveraging feedback as a tool for growth. They also share real-world examples of leadership programs, innovative listening strategies, and practical approaches to driving cultural and organizational success. Whether you’re leading a small team or a global enterprise, this episode is packed with inspiration and tools to elevate your leadership approach.

Don’t miss out on opportunities to grow as a people-first leader! Visit itagroup.com/insights/podcast for upcoming episodes, leadership resources, and tools designed to help you create thriving workplaces.

Resources from this Episode
Learn more about FirstBank: https://firstbankonline.com
Explore Fiserv: https://fiserv.com
Dive into employee engagement strategies with ITA Group: itagroup.com/podcasts

Credits
Theme Music 🎵DPMusic from Pond5.com
Produced by ChatWithLeadersMedia.com

What does it take to align employee engagement with measurable business success?
In this episode of the Love Your People Podcast, Mark Hickman, Chief Human Resources Officer at FirstBank, and Jerrold Hill, Vice President and Head of HR at Fiserv, share their transformative leadership journeys. Together, they explore how prioritizing people-first strategies not only enhances employee engagement but also delivers real business impact.
Mark and Jerrold unpack actionable strategies like connecting frontline associates to the company mission, fostering emotional engagement, and leveraging feedback as a tool for growth. They also share real-world examples of leadership programs, innovative listening strategies, and practical approaches to driving cultural and organizational success. Whether you&rsquo;re leading a small team or a global enterprise, this episode is packed with inspiration and tools to elevate your leadership approach.
Don&rsquo;t miss out on opportunities to grow as a people-first leader! Visit itagroup.com/insights/podcast for upcoming episodes, leadership resources, and tools designed to help you create thriving workplaces.
Resources from this Episode
<ul>
<li aria-level="1">Learn more about FirstBank:<a href="https://firstbankonline.com"> https://firstbankonline.com</a></li>
<li aria-level="1">Explore Fiserv:<a href="https://fiserv.com"> https://fiserv.com</a></li>
<li aria-level="1">Dive into employee engagement strategies with ITA Group: <a href="https://www.itagroup.com/podcasts">itagroup.com/podcasts</a></li>
</ul>
Credits
<ul>
<li aria-level="1">Theme Music 🎵DPMusic from Pond5.com</li>
<li aria-level="1">Produced by ChatWithLeadersMedia.com</li>
</ul>

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.

Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.

Subscribe now and join the movement of loving your people to transform your workplace—and your business.

The Love Your People podcast by ITA Group is for HR professionals, business leaders and culture enthusiasts who believe that thriving organizations start with empowered, engaged people.
Each episode features real stories, practical strategies and expert advice from leaders who are transforming organizations by putting their people first. We explore topics like employee engagement, team building, leadership development and how to create a connected culture. Whether you're looking for fresh ideas to spark joy in your team or proven strategies to boost morale and productivity, this podcast has you covered.
Subscribe now and join the movement of loving your people to transform your workplace&mdash;and your business.

At the heart of every successful business is a strong culture. Find out how high-achieving people leaders are putting their employees first - and why it makes all the difference.

Love Your People Podcast

Discover how Mark Hickman and Jerrold Hill empower teams, align engagement strategies with business goals, and build thriving, people-first organizations.

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