Chris talks about the issues Evri has faced, that Who are the best – and worst – parcel delivery companies? Citizen Advice table, recruitment, training and retention, customer service improvements, challenges and what's to come.

Chris talks about the issues Evri has faced, that Who are the best – and worst – parcel delivery companies? Citizen Advice table, recruitment, training and retention, customer service improvements, challenges and what's to come.

Helen Dewdney is The Complaining Cow, a consumer expert.



Author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer, she helps consumers to fight for their rights and helps businesses increase sales through improving customer service.



Regularly seen and heard in the media providing advice and opinion, she's also a business consultant, speaker and journalist, having written for many outlets including the Financial  Times, The Telegraph, Metro, This Is Money, The Sun and the Mirror.



In this podcast, Helen interviews guests on an eclectic range of topics. These include insights into consumer issues, small businesses tips and tricks, regulators and more.



This is an ELR Productions podcast from East London Radio

Helen Dewdney is The Complaining Cow, a consumer expert.
 
Author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer, she helps consumers to fight for their rights and helps businesses increase sales through improving customer service.
 
Regularly seen and heard in the media providing advice and opinion, she's also a business consultant, speaker and journalist, having written for many outlets including the Financial  Times, The Telegraph, Metro, This Is Money, The Sun and the Mirror.
 
In this podcast, Helen interviews guests on an eclectic range of topics. These include insights into consumer issues, small businesses tips and tricks, regulators and more.
 
This is an ELR Productions podcast from East London Radio

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