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In this episode Christian talks to Joanna Swash, chief executive of the customer services and office support provider Moneypenny, which has 20,000 corporate clients in the UK and US. Joanna talks about the impact of the early stages of lockdown on her company and explains how she transitioned 1,000 staff to work from home in just three weeks. With call volumes and business activity now higher than the pre-lockdown period, Joanna shares her leadership and management approach, saying businesses can either hide, survive or thrive. She thinks it's time to discover some confidence, embrace the changes and thrive. 

Also in this episode, Christian looks at a new survey suggesting Londoners are particularly keen to get back to the office; John Lewis moving beyond its 'never knowingly undersold' slogan; and JP Morgan's ambition to launch a UK retail bank.

In this episode Christian talks to Joanna Swash, chief executive of the customer services and office support provider Moneypenny, which has 20,000 corporate clients in the UK and US. Joanna talks about the impact of the early stages of lockdown on her company and explains how she transitioned 1,000 staff to work from home in just three weeks. With call volumes and business activity now higher than the pre-lockdown period, Joanna shares her leadership and management approach, saying businesses can either hide, survive or thrive. She thinks it's time to discover some confidence, embrace the changes and thrive.&nbsp;
Also in this episode, Christian looks at a new survey suggesting Londoners are particularly keen to get back to the office; John Lewis moving beyond its 'never knowingly undersold' slogan; and JP Morgan's ambition to launch&nbsp;a UK retail bank.

The City View is a new podcast from City A.M. - London's daily business and finance newspaper. City A.M. was launched 15 years ago under the strapline "business with personality" - and The City View podcast follows the same philosophy. Every day, City A.M. Editor Andy Silvester will open the podcast with a quick look at the headlines from the worlds of business, finance, economics and politics, before introducing his guest of the day. Guests will be industry leaders, economists, pundits, investors, journalists, politicians and senior figures from the City of London. Expect insight and analysis mixed with good conversation, humour and expertise as Andy and his guests attempt to make sense of the world in extraordinary times. 

The City View is a new podcast from City A.M. - London's daily business and finance newspaper. City A.M. was launched 15 years ago under the strapline "business with personality" - and The City View podcast follows the same philosophy. Every day, City A.M. Editor Andy Silvester will open the podcast with a quick look at the headlines from the worlds of business, finance, economics and politics, before introducing his guest of the day. Guests will be industry leaders, economists, pundits, investors, journalists, politicians and senior figures from the City of London. Expect insight and analysis mixed with good conversation, humour and expertise as Andy and his guests attempt to make sense of the world in extraordinary times.&nbsp;

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