When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors.

In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.

👉 What you’ll learn:


Why transformation is enterprise-wide - not just IT’s job


How HR and finance are shaping employee experience and business outcomes


The power of self-service and AI to unlock capacity for teams


How to measure impact and sustain change beyond phase one


Why recognising and empowering your “Beckys” is critical to success

Whether you’re in finance, HR, legal, or IT, this conversation shows how transformation is about people first, technology second.

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors.
In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.
👉 What you&rsquo;ll learn:
<ul data-start="741" data-end="1079">
<li data-start="741" data-end="802">
Why transformation is enterprise-wide - not just IT&rsquo;s job
</li>
<li data-start="803" data-end="879">
How HR and finance are shaping employee experience and business outcomes
</li>
<li data-start="880" data-end="945">
The power of self-service and AI to unlock capacity for teams
</li>
<li data-start="946" data-end="1007">
How to measure impact and sustain change beyond phase one
</li>
<li data-start="1008" data-end="1079">
Why recognising and empowering your &ldquo;Beckys&rdquo; is critical to success
</li>
</ul>
Whether you&rsquo;re in finance, HR, legal, or IT, this conversation shows how transformation is about people first, technology second.

The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff.

Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It’s sharp, a little weird, and totally worth your coffee break. (Or wine break – we won’t judge. In fact, we’ll probably join you!)

This is transformation – with better banter.

Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change &ndash; no filters, no fluff, just the good stuff. Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It&rsquo;s sharp, a little weird, and totally worth your coffee break. (Or wine break &ndash; we won&rsquo;t judge. In fact, we&rsquo;ll probably join you!) This is transformation &ndash; with better banter. Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The Change Agents Podcast

The podcast where work flows, buzzwords go, and transformation gets the side-eye it sometimes deserves. In each episode, we share insights from the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff.

Expect practical advice onbusiness, digital and AI transformation, operational resilience, and tech modernisation - along with the challenges that come with replacing outdated systems and ways of working. Our focus is on sharing insights that matter: how organisations are adapting, where technology is enabling growth, and what leaders can learn from real transformation journeys.

If you’re interested in the future of work, AI in the enterprise, or building a sustainable digital transformation strategy, this podcast offers clear perspectives and actionable takeaways to help you shape what comes next.

Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The podcast where work flows, buzzwords go, and transformation gets the side-eye it sometimes deserves. In each episode, we share insights from the change makers, risk takers, and quietly brilliant minds behind real change &ndash; no filters, no fluff, just the good stuff.
Expect practical advice on business, digital and AI transformation, operational resilience, and tech modernisation - along with the challenges that come with replacing outdated systems and ways of working. Our focus is on sharing insights that matter: how organisations are adapting, where technology is enabling growth, and what leaders can learn from real transformation journeys.
If you&rsquo;re interested in the future of work, AI in the enterprise, or building a sustainable digital transformation strategy, this podcast offers clear perspectives and actionable takeaways to help you shape what comes next.
Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

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