AI is the New UI… But Is Anyone Getting Value?

Big summer. New roles. Same obsession with transformation.

In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually doing anything?”

They get into:
How AI is still, inconveniently, a people problem
Why “AI is the new UI” is about to stop being a slogan
Why most organisations don’t have an AI problem… they have a focus problem
And yes… the AI reckoning that’s coming when everyone looks up and goes “oh no...what have we done?”
A sneak peek at what’s coming at Knowledge (it’s big 👀)
And Pete bravely preparing for a life without proper Australian coffee (thoughts and prayers)

AI is the New UI&hellip; But Is Anyone Getting Value?
Big summer. New roles. Same obsession with transformation.
In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from &ldquo;this is cool&rdquo; to &ldquo;okay&hellip; but is it actually doing anything?&rdquo;
They get into:
<ul data-start="990" data-end="1395">
<li data-section-id="1yskoa6" data-start="1462" data-end="1518">How AI is still, inconveniently, a people problem</li>
<li data-section-id="1yskoa6" data-start="1462" data-end="1518">Why &ldquo;AI is the new UI&rdquo; is about to stop being a slogan</li>
<li data-section-id="p2865q" data-start="1199" data-end="1279">Why most organisations don&rsquo;t have an AI problem&hellip; they have a focus problem</li>
<li data-section-id="qaksgi" data-start="1280" data-end="1395">And yes&hellip; the AI reckoning that&rsquo;s coming when everyone looks up and goes &ldquo;oh no...what have we done?&rdquo;</li>
<li data-section-id="1cw0adw" data-start="1403" data-end="1461">A sneak peek at what&rsquo;s coming at Knowledge (it&rsquo;s big 👀)</li>
<li data-section-id="c9lzma" data-start="1519" data-end="1614">And Pete bravely preparing for a life without proper Australian coffee (thoughts and prayers)</li>
</ul>

The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff.

Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It’s sharp, a little weird, and totally worth your coffee break. (Or wine break – we won’t judge. In fact, we’ll probably join you!)

This is transformation – with better banter.

Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change &ndash; no filters, no fluff, just the good stuff. Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It&rsquo;s sharp, a little weird, and totally worth your coffee break. (Or wine break &ndash; we won&rsquo;t judge. In fact, we&rsquo;ll probably join you!) This is transformation &ndash; with better banter. Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The Change Agents Podcast

The podcast where work flows, buzzwords go, and transformation gets the side-eye it sometimes deserves. In each episode, we share insights from the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff.

Expect practical advice onbusiness, digital and AI transformation, operational resilience, and tech modernisation - along with the challenges that come with replacing outdated systems and ways of working. Our focus is on sharing insights that matter: how organisations are adapting, where technology is enabling growth, and what leaders can learn from real transformation journeys.

If you’re interested in the future of work, AI in the enterprise, or building a sustainable digital transformation strategy, this podcast offers clear perspectives and actionable takeaways to help you shape what comes next.

Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ

The podcast where work flows, buzzwords go, and transformation gets the side-eye it sometimes deserves. In each episode, we share insights from the change makers, risk takers, and quietly brilliant minds behind real change &ndash; no filters, no fluff, just the good stuff.
Expect practical advice on business, digital and AI transformation, operational resilience, and tech modernisation - along with the challenges that come with replacing outdated systems and ways of working. Our focus is on sharing insights that matter: how organisations are adapting, where technology is enabling growth, and what leaders can learn from real transformation journeys.
If you&rsquo;re interested in the future of work, AI in the enterprise, or building a sustainable digital transformation strategy, this podcast offers clear perspectives and actionable takeaways to help you shape what comes next.
Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ