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AI is the future of CX

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The Calling (formerly The Agile Contact Centre Podcast)

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from in 
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Simon Kriss is the Chief Innovation Officer at the Customer Experience Innovation Institute (CXII) and the author of ‘The AI Empowered Customer Experience’. The Customer Experience Innovation Institute aims to change how businesses engage with customers using innovative strategies, insights, and research.

In this episode, Simon shares his insights into how AI can improve contact centre operations and customer engagement. He discusses the differences between traditional and generative AI, how AI has evolved in the CX space, and how businesses can begin incorporating AI in small but meaningful ways.

 

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  1. The Calling (formerly The Agile Contact Centre Podcast)

    63 clip(s)

TCA - The Calling

The Calling is your guide to leading modern contact centres. On the show, we share innovative strate 
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