TCA - The CallingTCA - The Calling
Clean

Better service design is better for business

View descriptionShare

The Calling (formerly The Agile Contact Centre Podcast)

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from in 
63 clip(s)
Loading playlist

Marc Stickdorn is the CEO and Co-founder of Smaply. Smaply is a software design company specialising in journey mapping and management software used by businesses worldwide.

In this episode, Marc explores what service design is and how to use it to improve customer and employee experiences using journey mapping. He emphasises the value of focusing on system design rather than KPIs and explains how Smaply 3.0 can improve the customer experience through more effective journey management.

 

Resources and links:

 

Connect:

  • Facebook
  • X (Twitter)
  • WhatsApp
  • Email

In 1 playlist(s)

  1. The Calling (formerly The Agile Contact Centre Podcast)

    63 clip(s)

TCA - The Calling

The Calling is your guide to leading modern contact centres. On the show, we share innovative strate 
Social links
Follow podcast
Recent clips
Browse 63 clip(s)