Jaquie Scammell is the CEO and Founder of Service Q and has written several books on CX. Service Q creates and delivers culture transformation programs for businesses that want to change how they engage with customers and clients.

In this episode, Jaquie shares her career journey and how her understanding of service culture has developed over time. She discusses the contents of her latest book, ‘The Future of Service is 5D’ and the importance of mindsets, habits, and resilience in providing excellent customer services, particularly during challenging times such as the COVID-19 pandemic. Most of all, Jaquie emphasises that the future of service lies with human connection and empathy.



Resources and links:
Service Q website
“The Future of Service is 5D” website
Jaquie Scammell’s website
Jaquie Scammell on LinkedIn



Connect:
Callo Consulting website
Sean McGinn on LinkedIn
Arnold Ho on LinkedIn

Jaquie Scammell is the CEO and Founder of Service Q and has written several books on CX. Service Q creates and delivers culture transformation programs for businesses that want to change how they engage with customers and clients.
In this episode, Jaquie shares her career journey and how her understanding of service culture has developed over time. She discusses the contents of her latest book, ‘The Future of Service is 5D’ and the importance of mindsets, habits, and resilience in providing excellent customer services, particularly during challenging times such as the COVID-19 pandemic. Most of all, Jaquie emphasises that the future of service lies with human connection and empathy.
 
Resources and links:
<ul>
<li aria-level="1"><a href="https://serviceq.co/">Service Q website</a></li>
<li aria-level="1"><a href="https://5dservice.com.au/">“The Future of Service is 5D” website</a></li>
<li aria-level="1"><a href="https://jaquiescammell.com/">Jaquie Scammell’s website</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/jaquiescammell/?originalSubdomain=au">Jaquie Scammell on LinkedIn</a></li>
</ul>
 
Connect:
<ul>
<li aria-level="1"><a href="https://www.calloconsulting.com.au/">Callo Consulting website</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/sean-mcginn-09608430/?originalSubdomain=au">Sean McGinn on LinkedIn</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/in/arnold-ho/?originalSubdomain=au">Arnold Ho on LinkedIn</a></li>
</ul>

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

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