TCA - The CallingGreg Curcio is the Director of Customer and Performance for Knox City Council. Knox is located in Melbourne’s southeast and is one of Victoria’s most populous municipalities with over 165,000 residents calling Knox home.
In this episode, Greg shares his journey to Knox City Council and emphasises the importance of community engagement and maintaining the human element in the contact centre. He explains the unique challenges faced by contact centres for local government including the need for operators to manage everything from rates to who to call when you need a tree cut down.
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