Our ability to adapt and respond quickly when faced with constraints is always being tested and in the complex system of the contact centre environment, having the right mindset and tools to solve problems and make decisions is a must have. Building the right mechanisms into your operation enables teams to continually develop and sharpen their edge and foster healthy team dynamics through collaboration, teamwork and knowledge sharing.  

In this episode we discuss: 

- Continuous improvement and experimentation 

- We dip into systems theory and how that relates to the leadership practices that help teams make decisions in a complex world. 

- We discuss the Improvement Kata and the Retrospective tools and when to use them to get the best results. 

About us: 

This podcast is brought to you by The Agile Contact Centre.  stories, tips and practices that will help you deliver outstanding  experiences to customers as well as your people. 

We do this because our  mission is to reinvent the contact centre world for the better. 

Subscribe anywhere you get your podcasts: 

Anchor: https://anchor.fm/the-agile-contact-centre 

Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665 

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast 

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz 

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast 

RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO 

Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au 

Blogs: https://www.theagilecontactcentre.com.au/blog

Our ability to adapt and respond quickly when faced with constraints is always being tested and in the complex system of the contact centre environment, having the right mindset and tools to solve problems and make decisions is a must have. Building the right mechanisms into your operation enables&nbsp;teams to continually develop and sharpen their edge and foster healthy team dynamics through collaboration, teamwork and knowledge sharing.&nbsp;&nbsp;
In this episode we discuss:&nbsp;
- Continuous improvement and experimentation&nbsp;
- We dip into systems theory and how that relates to the leadership practices that help teams make decisions in a complex world.&nbsp;
- We discuss the Improvement Kata and the Retrospective tools and when to use them to get the best results.&nbsp;
About us:&nbsp;
This podcast is brought to you by The Agile Contact Centre. &nbsp;stories, tips and practices that will help you deliver outstanding &nbsp;experiences to customers as well as your people.&nbsp;
We do this because our &nbsp;mission is to reinvent the contact centre world for the better.&nbsp;
Subscribe anywhere you get your podcasts:&nbsp;
Anchor: https://anchor.fm/the-agile-contact-centre&nbsp;
Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665&nbsp;
Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast&nbsp;
Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz&nbsp;
Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast&nbsp;
RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO&nbsp;
Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au&nbsp;
Blogs: https://www.theagilecontactcentre.com.au/blog

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

Advertisement