Scott Doyle has been on quite a leadership journey over the last 3 years. 

This episode follows how Scott and the NRMA team have taken the disruption of Covid and used the constraints as an opportunity to take them to an even higher level of purpose driven leadership. And by listening to the needs of their people and customers they have created a new and even more successful operating model, with fully remote teams.

Scott is the Senior Sales Manager, Contact Centres at The NRMA. The NRMA is an Australian organisation offering roadside assistance, advocacy for motorists and road-users, motoring advice, car servicing, International Driving Permits, travel and other services in New South Wales and the Australian Capital Territory. It is a member-owned mutual company limited by guarantee.

About us:

This podcast is brought to you by The Agile Contact Centre.

Stories, tips and practices that will help you create memorable experiences for your people and customers.

We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge.

Please follow, rate and review. We appreciate all your support.

Check us out here: https://www.theagilecontactcentre.com.au

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<a href="https://www.linkedin.com/in/scott-doyle-7787a465/">Scott Doyle</a> has been on quite a leadership journey over the last 3 years.&nbsp;
This episode follows how Scott and the NRMA team have taken the disruption of Covid and used the constraints as an opportunity to take them to an even higher level of purpose driven leadership. And by listening to the needs of their people and customers they have created a new and even more successful operating model, with fully remote teams.
Scott is the Senior Sales Manager, Contact Centres at The NRMA. The NRMA is an Australian organisation offering roadside assistance, advocacy for motorists and road-users, motoring advice, car servicing, International Driving Permits, travel and other services in New South Wales and the Australian Capital Territory. It is a member-owned mutual company limited by guarantee.
About us:
This podcast is brought to you by The Agile Contact Centre.
Stories, tips and practices that will help you create memorable experiences for your people and customers.
We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge.
Please follow, rate and review. We appreciate all your support.
Check us out here: <a href="https://www.theagilecontactcentre.com.au/" rel="ugc noopener noreferrer" target="_blank">https://www.theagilecontactcentre.com.au</a>
Please follow us on <a href="https://www.linkedin.com/company/17897354" rel="ugc noopener noreferrer" target="_blank">LinkedIn</a>

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.