In part 2 in our mini-series on the employee experience we talk about the journey of a contact centre employee and how to think about the architecture. 

We dive into expectations and experience, how Disney manage this and how knowing about the way we construct memories of experiences can help us build better ones.

Peak end rule - https://www.ted.com/talks/daniel_kahneman_the_riddle_of_experience_vs_memory

In part 2 in our mini-series on the employee experience we talk about the journey of a contact centre employee and how to think about the architecture.&nbsp;
We dive into expectations and experience, how Disney manage this and how knowing about the way we construct memories of experiences can help us build better ones.
Peak end rule - <a href="">https://www.ted.com/talks/daniel_kahneman_the_riddle_of_experience_vs_memory</a>

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

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