“It’s ok, not to be ok”

In our latest episode we chat to Tom Ruijs and we unpack mental health, wellbeing and high-performance cultures which all have one thing in common, psychological safety.

Tom Ruijs is an Organisational Psychologist and Senior Consultant with AP Psychology.

This episode has so many nuggets of gold, so grab a pen and paper.

Nuggets include...
The simple act of 'noticing' as a leader and being intentional and purposeful in your support

Creating the space and safety for people to talk about mental illness

Considering job design in contact centres to improve mental health

Practical strategies on how you can identify and support yourself and your team

The role of psychological safety in creating a high-performance culture


Tom on LinkedIn https://www.linkedin.com/in/tom-ruijs-a67021181/?originalSubdomain=au

Check out the free resources available here : https://psychology-consulting.com/




Amy Edmondson on psychological safety –  her book The Fearless Organisation

Her Ted Talk videos https://www.ted.com/speakers/amy_edmondson




Here are some organisations that are here to help

Beyond Blue 1300 22 4636 https://www.beyondblue.org.au/home

Lifeline 13 11 14  https://www.lifeline.org.au/




About us:

This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

Subscribe anywhere you get your podcasts:

Anchor: https://anchor.fm/the-agile-contact-centre

Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y

Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast

RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO

Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au

Blogs: https://www.theagilecontactcentre.com.au/blog

“It’s ok, not to be ok”
In our latest episode&nbsp;we chat to Tom Ruijs and we unpack mental health, wellbeing and high-performance cultures which all have one thing in common, psychological safety.
Tom Ruijs is an Organisational Psychologist and Senior Consultant with AP Psychology.
This episode has so many nuggets of gold, so grab a pen and paper.
Nuggets include...
<ul>
 <li>The simple act of 'noticing' as a leader and being intentional and purposeful in your support 
</li>
 <li>Creating the space&nbsp;and safety for people to talk about mental illness 
</li>
 <li>Considering job design in contact centres to improve mental health 
</li>
 <li>Practical strategies on how you can identify and support yourself and your team 
</li>
 <li>The role of psychological safety in creating a high-performance culture 
</li>
</ul>
Tom on LinkedIn&nbsp;<a href="https://www.linkedin.com/in/tom-ruijs-a67021181/?originalSubdomain=au" rel="noreferrer noopener" target="_blank">https://www.linkedin.com/in/tom-ruijs-a67021181/?originalSubdomain=au</a>
Check out the free resources available here : <a href="https://psychology-consulting.com/" rel="noreferrer noopener" target="_blank">https://psychology-consulting.com/</a>
 
Amy Edmondson on psychological safety&nbsp;–&nbsp; her book&nbsp;The Fearless Organisation
Her Ted Talk videos&nbsp;<a href="https://www.ted.com/speakers/amy_edmondson" rel="noreferrer noopener" target="_blank">https://www.ted.com/speakers/amy_edmondson</a>
 
Here are some organisations that are here to help
Beyond Blue&nbsp;1300 22 4636&nbsp;<a href="https://www.beyondblue.org.au/home" rel="noreferrer noopener" target="_blank">https://www.beyondblue.org.au/home</a>
Lifeline 13 11 14 &nbsp;<a href="https://www.lifeline.org.au/" rel="noreferrer noopener" target="_blank">https://www.lifeline.org.au/</a>
 
About us:
This podcast is brought to you by The Agile Contact Centre. &nbsp;Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our &nbsp;mission is to reinvent the contact centre world.
Subscribe anywhere you get your podcasts:
Anchor: https://anchor.fm/the-agile-contact-centre
Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665
Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y
Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast
Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz
Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast
RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO
Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au
Blogs: https://www.theagilecontactcentre.com.au/blog

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

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