We breakdown the role of the Leader in the contact centre and the things you should think about when designing your contact centre around the customer. 

Check out our blog : 6 ways to improve customer experience in your contact centre

About us:

This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

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