Eduardo is the Founder of The Agile Contact Centre, The Agile 11 and Neu21 (neu21.com) a groundbreaking organisational design consultancy.

In this episode he talks about his origin story, beginning with REA a.k.a - Real Estate.com and stumbling quite by accident on becoming a contact centre leader and how he pioneered using agile outside of the technology world. 

He covers: 

- Brave Leadership and trusting teams to be the creators of their own destiny 

- The importance of looking at the whole system to see beneath the symptoms and affect real change

- Creating a culture of continuous improvement, beyond the tools and methodologies

- Engaging the whole organisation on the change journey 

- Fostering self-organising teams 

- Sharing his mindset in those times when you don't have all the answers

Enjoy the show.

For case studies of how leaders like you have transformed their contact centre head to our website

And if you want to level up your leadership skills to lead the modern contact centre check out our exclusive Live-Online Agile Leadership for Customer Service teams: https://www.theagilecontactcentre.com.au/introduction-to-leading-agile-customer-service-teams

About us:

This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

Subscribe anywhere you get your podcasts:

Anchor: https://anchor.fm/the-agile-contact-centre

Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y

Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast

RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO

Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au

Blogs: https://www.theagilecontactcentre.com.au/blog

Eduardo is the Founder of The Agile Contact Centre, The Agile 11 and Neu21 <a href="https://www.neu21.com">(neu21.com</a>) a groundbreaking organisational design consultancy.
In this episode he talks about his origin story, beginning with REA a.k.a - Real Estate.com and stumbling quite by accident on becoming a contact centre leader and how he pioneered using agile outside of the technology world.&nbsp;
He covers:&nbsp;
- Brave Leadership and trusting teams to be the creators of their own destiny&nbsp;
- The importance of looking at the whole system to see beneath the symptoms and affect real change
- Creating a culture of continuous improvement, beyond the tools and methodologies
- Engaging the whole organisation on the change journey&nbsp;
- Fostering self-organising teams&nbsp;
- Sharing his mindset in those times when you don't have all the answers
Enjoy the show.
For case studies of how leaders like you have transformed their contact centre head to our <a href="https://www.theagilecontactcentre.com.au/what-our-clients-say-1" rel="ugc noopener noreferrer" target="_blank">website</a>
And if you want to level up your leadership skills to lead the modern contact centre check out our exclusive Live-Online Agile Leadership for Customer Service teams: <a href="https://www.theagilecontactcentre.com.au/introduction-to-leading-agile-customer-service-teams">https://www.theagilecontactcentre.com.au/introduction-to-leading-agile-customer-service-teams</a>
About us:
This podcast is brought to you by The Agile Contact Centre. &nbsp;Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our &nbsp;mission is to reinvent the contact centre world.
Subscribe anywhere you get your podcasts:
Anchor: https://anchor.fm/the-agile-contact-centre
Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665
Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y
Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast
Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz
Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast
RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO
Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au
Blogs: https://www.theagilecontactcentre.com.au/blog

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

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