In this episode we chat to Blaine Slater, Group Executive - New Business at TSA. He shines a light on managing the brand and customer experience in outsourced contact centres.  

He also shares his leadership journey, from being ‘on the phones’ to the Executive team. 

https://tsagroup.com.au/ 

About us: This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding  experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world. 

Subscribe anywhere you get your podcasts: 

Anchor: https://anchor.fm/the-agile-contact-centre 

Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665 

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y 

Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast 

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz 

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast 

RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO 

Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au 

Blogs: https://www.theagilecontactcentre.com.au/blog

In this episode we chat to Blaine Slater, Group Executive - New Business at TSA. He shines a light on managing the brand and customer experience in outsourced contact centres.&nbsp;&nbsp;
He also shares his leadership journey, from being ‘on the phones’ to the Executive team.&nbsp;
https://tsagroup.com.au/&nbsp;
About us: This podcast is brought to you by The Agile Contact Centre. &nbsp;Stories, tips and practices that will help you deliver outstanding &nbsp;experiences to customers as well as your people. We do this because our &nbsp;mission is to reinvent the contact centre world.&nbsp;
Subscribe anywhere you get your podcasts:&nbsp;
Anchor: https://anchor.fm/the-agile-contact-centre&nbsp;
Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665&nbsp;
Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y&nbsp;
Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast&nbsp;
Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz&nbsp;
Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast&nbsp;
RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO&nbsp;
Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au&nbsp;
Blogs: https://www.theagilecontactcentre.com.au/blog

Wavelength Creative

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.

Your guide to leading modern contact centres.

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