How inclusive true digitalisation is

Digital first is not digital only

Digitally assisting when needed

Assisting less digitally savvy employees

Changing mindsets

Closing gaps in the transformation journey

As many financial entities adopt a digital first approach, digital inclusivity becomes more of a concern. What can be done to assist those who face challenges adapting? 

Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC shares their strategies with Howie Lim. 

Synopsis: The Business Times Branded Podcasts; finely curated, intelligent, thought provoking content for decision-makers. Inspired by the newsroom of your trusted partner.

Follow on audio apps Apple Podcasts, Spotify and Google Podcasts, or Google Home smart speaker devices. Produced by The Business Times, SPH Media.

This episode of Tech in Finance podcast is presented by OCBC.

Highlights:

00:58 How inclusive true digitalisation is

02:13 Digital first is not digital only

04:05 Digitally assisting when needed

06:20 Assisting less digitally savvy employees

09:29 Changing mindsets

11:16 Closing gaps in the transformation journey

More about:

OCBC Personal Banking Accounts
https://www.ocbc.com/personal-banking/deposits.page

OCBC Digital Silvers Programme
https://www.ocbc.com/personal-banking/campaign/silver-years-digital-workshops.page

OCBC Money Lock
https://www.ocbc.com/personal-banking/security/secure-banking-ways/ocbc-moneylock.page

Written and hosted by Howie Lim (howielim@sph.com.sg)

With Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC

Edited by: Howie Lim & Claressa Monteiro

Produced by: Howie Lim

Engineered by: Joann Chai Pei Chieh

Executive producer: Claressa Monteiro

A podcast by BT Podcasts, The Business Times, SPH Media

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Follow Tech In Finance podcasts:

Channel: bt.sg/btbrpod

Apple Podcasts: bt.sg/bpap

Spotify: bt.sg/bpsp

Google Podcasts: bt.sg/bpgo

Website: bt.sg/brpod

Feedback to: btpodcasts@sph.com.sg

Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice. 

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Discover more BT podcast series:

BT Money Hacks at: bt.sg/btmoneyhacks

BT Mark To Market at: bt.sg/btmark2mkt

WealthBT at: bt.sg/btwealthbt

PropertyBT at: bt.sg/btpropertybt

BT Market Focus at: bt.sg/btmktfocus

BT Podcasts at: bt.sg/pcOM

BT Lens On: bt.sg/btlenson

As many financial entities adopt a digital first approach, digital inclusivity becomes more of a concern. What can be done to assist those who face challenges adapting? 
Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC shares their strategies with Howie Lim. 
Synopsis: The Business Times Branded Podcasts; finely curated, intelligent, thought provoking content for decision-makers. Inspired by the newsroom of your trusted partner.
Follow on audio apps Apple Podcasts, Spotify and Google Podcasts, or Google Home smart speaker devices. Produced by The Business Times, SPH Media.
This episode of Tech in Finance podcast is presented by OCBC.
Highlights:
00:58 How inclusive true digitalisation is
02:13 Digital first is not digital only
04:05 Digitally assisting when needed
06:20 Assisting less digitally savvy employees
09:29 Changing mindsets
11:16 Closing gaps in the transformation journey
More about:
OCBC Personal Banking Accounts <a href="https://www.ocbc.com/personal-banking/deposits.page" data-saferedirecturl="https://www.google.com/url?q=https://www.ocbc.com/personal-banking/deposits.page&amp;source=gmail&amp;ust=1705376492936000&amp;usg=AOvVaw2grKkODZ4mo7BxLFrtXjso">https://www.ocbc.com/personal-banking/deposits.page</a>
OCBC Digital Silvers Programme <a href="https://www.ocbc.com/personal-banking/campaign/silver-years-digital-workshops.page" data-saferedirecturl="https://www.google.com/url?q=https://www.ocbc.com/personal-banking/campaign/silver-years-digital-workshops.page&amp;source=gmail&amp;ust=1705376492936000&amp;usg=AOvVaw2uUjSTrGPt6p3P_J4t_an0">https://www.ocbc.com/personal-banking/campaign/silver-years-digital-workshops.page</a>
OCBC Money Lock <a href="https://www.ocbc.com/personal-banking/security/secure-banking-ways/ocbc-moneylock.page" data-saferedirecturl="https://www.google.com/url?q=https://www.ocbc.com/personal-banking/security/secure-banking-ways/ocbc-moneylock.page&amp;source=gmail&amp;ust=1705376492936000&amp;usg=AOvVaw2ABTdb89QHFG-I0NDjv0rf">https://www.ocbc.com/personal-banking/security/secure-banking-ways/ocbc-moneylock.page</a>
Written and hosted by Howie Lim (howielim@sph.com.sg)
With Serene Koh, head of group digital business and transformation, global consumer financial services, OCBC
Edited by: Howie Lim &amp; Claressa Monteiro
Produced by: Howie Lim
Engineered by: Joann Chai Pei Chieh
Executive producer: Claressa Monteiro
A podcast by BT Podcasts, The Business Times, SPH Media
--- 
Follow Tech In Finance podcasts:
Channel: <a href="http://bt.sg/btbrpod">bt.sg/btbrpod</a>
Apple Podcasts: <a href="http://bt.sg/bpap">bt.sg/bpap</a>
Spotify: <a href="http://bt.sg/bpsp">bt.sg/bpsp</a>
Google Podcasts: <a href="http://bt.sg/bpgo">bt.sg/bpgo</a>
Website: <a href="http://bt.sg/brpod">bt.sg/brpod</a>
Feedback to: btpodcasts@sph.com.sg
Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice. 
---
Discover more BT podcast series:
BT Money Hacks at: <a href="http://bt.sg/btmoneyhacks">bt.sg/btmoneyhacks</a>
BT Mark To Market at: <a href="http://bt.sg/btmark2mkt">bt.sg/btmark2mkt</a> 
WealthBT at: <a href="http://bt.sg/btwealthbt">bt.sg/btwealthbt</a>
PropertyBT at: <a href="http://bt.sg/btpropertybt">bt.sg/btpropertybt</a>
BT Market Focus at: <a href="http://bt.sg/btmktfocus">bt.sg/btmktfocus</a>
BT Podcasts at: <a href="https://bt.sg/pcOM">bt.sg/pcOM</a>
BT Lens On: <a href="http://bt.sg/btlenson">bt.sg/btlenson</a>

Synopsis: The Business Times Branded Podcasts; finely curated, intelligent, thought provoking branded content for decision-makers. Inspired by the newsroom of your trusted partner.

Follow on audio apps Apple Podcasts, Spotify and Google Podcasts, or Google Home smart speaker devices.

Produced by The Business Times, SPH Media Trust.

Synopsis: The Business Times Branded Podcasts; finely curated, intelligent, thought provoking branded content for decision-makers. Inspired by the newsroom of your trusted partner.
Follow on audio apps Apple Podcasts, Spotify and Google Podcasts, or Google Home smart speaker devices.
Produced by The Business Times, SPH Media Trust.

The Business Times Branded Podcasts

The Business Times Branded Podcasts; finely curated, intelligent, thought provoking content for decision-makers. Inspired by the newsroom of your trusted partner.

Available on all your favourite audio content apps and at www.businesstimes.com.sg/podcasts

Produced by BT Podcasts, The Business Times, SPH Media.

The Business Times Branded Podcasts; finely curated, intelligent, thought provoking content for decision-makers. Inspired by the newsroom of your trusted partner.
Available on all your favourite audio content apps and at www.businesstimes.com.sg/podcasts
Produced by BT Podcasts, The Business Times, SPH Media.

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