Alex Colvin is the Founder and CEO of Pendula, a company that helps businesses manage, automate, and optimise their customer retention through two-way conversations. Alex manages the vision and mission of the company, and is passionate about showing customers how Pendula can make a significant, positive difference in their customer retention.

In today's episode, Alex talks us through all things customer retention. From how having a defined customer retention strategy can help your business succeed, to what strategies you can put in place to keep customers coming back. Plus, the importance of communicating to customers at the right time, and how you can leverage existing customers to help improve retention.



Connect:
Alexander Spencer website
Alexander Spencer on Twitter
Alexander Spencer on Facebook
Alexander Spencer on LinkedIn

Alex Colvin is the Founder and CEO of Pendula, a company that helps businesses manage, automate, and optimise their customer retention through two-way conversations. Alex manages the vision and mission of the company, and is passionate about showing customers how Pendula can make a significant, positive difference in their customer retention.
In today's episode, Alex talks us through all things customer retention. From how having a defined customer retention strategy can help your business succeed, to what strategies you can put in place to keep customers coming back. Plus, the importance of communicating to customers at the right time, and how you can leverage existing customers to help improve retention.
 
Connect:
<ul>
<li aria-level="1"><a href="https://alexanderspencer.com.au/">Alexander Spencer website</a></li>
<li aria-level="1"><a href="https://twitter.com/AlexSpencerCPA">Alexander Spencer on Twitter</a></li>
<li aria-level="1"><a href="https://www.facebook.com/aspartnerscpa/">Alexander Spencer on Facebook</a></li>
<li aria-level="1"><a href="https://www.linkedin.com/company/alexander-spencer-cpa/">Alexander Spencer on LinkedIn</a></li>
</ul>

Wavelength Creative

The Bottom Line is a show designed to help Australian businesses succeed. On the show, you'll hear from leading Aussie business owners as they share the lessons they've learned building their companies. You'll learn from their successes, as well as some of the challenges they've faced along the way. We also talk to experts from a range of fields who share specialised techniques you can use to improve your business. Produced by accounting and business advisory firm Alexander Spencer.

The Bottom Line is a show designed to help Australian businesses succeed. On the show, you'll hear from leading Aussie business owners as they share the lessons they've learned building their companies. You'll learn from their successes, as well as some of the challenges they've faced along the way. We also talk to experts from a range of fields who share specialised techniques you can use to improve your business. Produced by accounting and business advisory firm Alexander Spencer.

The Bottom Line is a show designed to help Australian businesses succeed.

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