In business, your reputation is your real currency. Revenue might keep the lights on, but reputation builds a legacy. 

In this episode, we unpack why protecting your name is worth more than chasing short-term sales,  and how doing right by your customers can actually grow your business over time.

I share a story where I refunded a massive amount in sales after a product didn’t deliver as promised. It stung in the moment, but it kept our brand clean and our customers speaking positively about us. 

Tikis shares a clothing order nightmare where a brand refused to make a small gesture to fix their mistake, losing him as a loyal customer for good.

In this episode of The Boardroom Podcast, we break down how poor customer service erases loyalty, why keeping a customer is smarter than constantly replacing them, and how to offboard someone so well that they still recommend you, even if they didn’t get results. 

We pull lessons from brands to show that above-and-beyond service is a competitive edge most entrepreneurs ignore!

 

▶️ Watch the full episode of The Boardroom Podcast on my YouTube channel: https://youtu.be/qxhpt_v3XBs

In business, your reputation is your real currency. Revenue might keep the lights on, but reputation builds a legacy.&nbsp;
In this episode, we unpack why protecting your name is worth more than chasing short-term sales,&nbsp; and how doing right by your customers can actually grow your business over time.
I share a story where I refunded a massive amount in sales after a product didn&rsquo;t deliver as promised. It stung in the moment, but it kept our brand clean and our customers speaking positively about us.&nbsp;
Tikis shares a clothing order nightmare where a brand refused to make a small gesture to fix their mistake, losing him as a loyal customer for good.
In this episode of The Boardroom Podcast, we break down how poor customer service erases loyalty, why keeping a customer is smarter than constantly replacing them, and how to offboard someone so well that they still recommend you, even if they didn&rsquo;t get results.&nbsp;
We pull lessons from brands to show that above-and-beyond service is a competitive edge most entrepreneurs ignore!
&nbsp;
▶️ Watch the full episode of The Boardroom Podcast on my YouTube channel: <a href="https://youtu.be/qxhpt_v3XBs">https://youtu.be/qxhpt_v3XBs</a>

Iggy Odighizuwa is the founder of ai-setters.com a done for you appointment setting and lead nurture ai system for health and fitness professionals wanting more qualified sales appointments to grow their business to 7-figures. Iggy’s passion is helping coaches improve the quality and efficiency of their acquisition system so they can focus on delivering results to their clients. He loves getting more done in less time and making what he calls “boring money”.  He is the author of The Fitness Leads Pre-Conversion Acquisition System. This system was designed to automate the process of attracting ideal clients whilst filtering out the bad fits.



To see a live demo of the Fitness Leads Pre-Conversion Acquisition System go to https://demo.ai-setters.com/charlie

Iggy Odighizuwa is the founder of ai-setters.com a done for you appointment setting and lead nurture ai system for health and fitness professionals wanting more qualified sales appointments to grow their business to 7-figures. Iggy’s passion is helping coaches improve the quality and efficiency of their acquisition system so they can focus on delivering results to their clients. He loves getting more done in less time and making what he calls “boring money”.  He is the author of The Fitness Leads Pre-Conversion Acquisition System. This system was designed to automate the process of attracting ideal clients whilst filtering out the bad fits.
 
To see a live demo of the Fitness Leads Pre-Conversion Acquisition System go to https://demo.ai-setters.com/charlie

The Boardroom Podcast

Founder of Ai-setters.com and The Leads Pre-Conversion System a DONE FOR YOU Service That Uses Charlie Ai To Book Vetted & Qualified Appointments For Coaches, Consultants, Agency Owners and Service Based Businesses….

Iggy Built his first 7-figure high ticket online coaching business called “Tri180 Coaching” Since then Iggy has helped to build 20 other 7-figure online coaching businesses and helped build two 8-figure online coaching businesses one of them called "The 4% Club," and over 100 6-figure online coaching businesses. Iggy spent 8 years of his life in Benin a small village in an African country called Nigeria.

Founder of <a href="http://ai-setters.com/">Ai-setters.com</a> and The Leads Pre-Conversion System a DONE FOR YOU Service That Uses Charlie Ai To Book Vetted &amp; Qualified Appointments For Coaches, Consultants, Agency Owners and Service Based Businesses….
Iggy Built his first 7-figure high ticket online coaching business called “Tri180 Coaching” Since then Iggy has helped to build 20 other 7-figure online coaching businesses and helped build two 8-figure online coaching businesses one of them called "The 4% Club," and over 100 6-figure online coaching businesses. Iggy spent 8 years of his life in Benin a small village in an African country called Nigeria.