Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 2: Willis Towers Watson Defines New Ways of Thinking About Travel

Business travel at risk management, insurance and advisory firm Willis Towers Watson slowed to a trickle during the pandemic. Global procurement director Emma Jones took the moment to reassess the purpose of business travel for the company and to work with a strategic group to shape the strategic future for Willis Towers Watson travelers, taking into account the critical need for in-person interactions to support the business but also traveler well-being and a commitment to sustainability. She spoke with BTN editorial director Elizabeth West about how she put structure around travel decision-making and why.

[Editor's note: Jones has stepped away from her role at Willis Towers Watson in the weeks since BTN interviewed her. This was a planned departure, and she continues her Board of Directors role at the Institute of Travel Management.]

Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.
Episode 2: Willis Towers Watson Defines New Ways of Thinking About Travel
Business travel at risk management, insurance and advisory firm Willis Towers Watson slowed to a trickle during the pandemic. Global procurement director Emma Jones took the moment to reassess the purpose of business travel for the company and to work with a strategic group to shape the strategic future for Willis Towers Watson travelers, taking into account the critical need for in-person interactions to support the business but also traveler well-being and a commitment to sustainability. She spoke with BTN editorial director Elizabeth West about how she put structure around travel decision-making and why.
[Editor's note: Jones has stepped away from her role at Willis Towers Watson in the weeks since BTN interviewed her. This was a planned departure, and she continues her Board of Directors role at the Institute of Travel Management.]

A podcast from the editors of Business Travel News. Join Business Travel News editors to talk with some of the smartest suppliers, buyers, intermediaries and technology companies in the managed travel space. We’ll talk trends, return to travel, technology innovation, new commercial models, market dynamics. If it affects business travel, you’ll hear it first on TheBiz@BTN.

BTN’s first series of podcasts gets up close with the innovators and envelope pushers who most influenced the business travel sector in 2020. What are they doing now and what is their outlook as the industry recovers? BTN Editorial Director Elizabeth West interviews industry leaders who made big moves during the pandemic.

A podcast from the editors of Business Travel News. Join Business Travel News editors to talk with some of the smartest suppliers, buyers, intermediaries and technology companies in the managed travel space. We&rsquo;ll talk trends, return to travel, technology innovation, new commercial models, market dynamics. If it affects business travel, you&rsquo;ll hear it first on <a href="mailto:TheBiz@BTN">TheBiz@BTN</a>.
BTN&rsquo;s first series of podcasts gets up close with the innovators and envelope pushers who most influenced the business travel sector in 2020. What are they doing now and what is their outlook as the industry recovers? BTN Editorial Director Elizabeth West interviews industry leaders who made big moves during the pandemic.

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